I am looking for a role that allows me to thrive in my dedication to ensuring customer satisfaction and driving business growth. Specifically, I am seeking work-life balance and continuous learning.
Shubham Singh
@shubhamsingh
Client Advocate | B2B SaaS | Churn Management | Adoption and Retention Expert | Program Management
What I'm looking for
Hello, I am Shubham, an insightful Senior Customer Success Manager with a unique passion for helping my customers achieve their “big picture” goals and generate impactful results. My unwavering dedication and profound confidence has driven my desire to always bring value to both my customers and my team.
My career has predominantly revolved around roles demanding extensive customer engagement, a profound grasp of technology, and collaborative interaction with diverse stakeholders. Throughout my professional journey, I have consistently engaged with C-level executives and have cultivated the confidence and competence to continue doing so effectively.
Proficient in a wide range of CRM & CSM tools like Salesforce, Gainsight, HubSpot, and ZenDesk, I thrive on collaborating with cross-functional teams to ensure seamless implementation and ongoing support. Seeking to bring my expertise and commitment to client success to a dynamic organization poised for growth and innovation.
Experience
Work history, roles, and key accomplishments
Senior Customer Success Manager
Keka HR
Aug 2023 - Present (1 year 9 months)
Experienced Senior Customer Success Manager at Keka HR, based in India, since August 2023. Adept at showcasing Keka's platform value to clients, resulting in impressive retention rates and business growth. Trusted strategic advisor to clients, proactively addressing their unique challenges and highlighting the positive outcomes of partnering with us.
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Shubham hasn't added their education
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