VTVijay T
@vijayt
Customer-focused B2B SaaS Customer Success professional driving adoption and account growth.
IndiaWhat I'm looking for
I am a customer-focused SaaS professional with over 1.6 years' experience managing US-based B2B accounts across onboarding, adoption, retention, and account growth. I build strong client relationships, translate complex requirements into actionable plans, and align product capabilities with customer business goals.
I have driven product adoption and high satisfaction through proactive onboarding, training, escalation management, and data-driven recommendations that enabled upsell and cross-sell opportunities. I collaborate closely with Sales and Product teams to feed customer insights into product enhancements and expansion strategies.
My strengths include CRM (Salesforce) proficiency, data analysis and reporting in Excel and PowerPoint, customer education and advocacy, and a strategic, analytical approach to reducing churn and increasing lifetime account value.
Experience
Work history, roles, and key accomplishments
Customer Success Executive
Flocareer
Feb 2025 - Present (1 year)
Manage a portfolio of US-based B2B clients to drive product adoption, engagement, and long-term account growth; identify expansion opportunities through usage analysis and coordinate with Sales and Product to execute upsell strategies.
EXCustomer Success Executive
Exotel
Jul 2024 - Jan 2025 (6 months)
Managed B2B SaaS accounts, maintained 98% CSAT through proactive engagement and issue resolution, led onboarding and training to increase adoption, and relayed customer feedback driving product improvements.
Education
Degrees, certifications, and relevant coursework
Adarsh Institute of Management and Information Technology
Master of Business Administration, Marketing and Human Resource
2021 - 2023
Completed a Master of Business Administration with specializations in Marketing and Human Resource from Dec 2021 to Dec 2023.
Institute of Hotel Management
Bachelor of Science, Hospitality and Hotel Administration
2017 - 2020
Completed a Bachelor of Science in Hospitality and Hotel Administration from July 2017 to Oct 2020.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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