AJApsara Jaisi
@apsarajaisi
I am a CSM and SDR driving enterprise revenue and long-term client retention.
IndiaWhat I'm looking for
I am a results-driven B2B SaaS Customer Success Manager and Sales Development Representative with 6.5+ years of experience building enterprise client relationships, driving renewals, and generating new business.
At ClearTax I progressed from CSM to Senior CSM and then to SDR II, managing 300+ enterprise accounts, contributing top revenue, and earning multiple awards including 5 Extra Mile Awards and a Sharp Shooter Award. I consistently achieved top customer ratings and led strategic outreach using Salesforce.
I excel at outbound prospecting, lead qualification using tools like Lusha and Mr E, upselling, and stakeholder engagement with C-level decision-makers. I seek remote/global roles where I can drive expansion, revenue growth, and partner with product and sales teams to improve customer outcomes.
Experience
Work history, roles, and key accomplishments
CLSales Development Representative II
ClearTax
Jan 2024 - Jun 2025 (1 year 5 months)
Part of the corporate SDR team focused on enterprise lead generation; qualified and nurtured high-value enterprise leads and leveraged Salesforce to personalize outreach, contributing the highest revenue in new sales.
CLSenior Customer Success Manager
ClearTax
Jan 2022 - Jan 2024 (2 years)
Managed large corporate and CA segment to drive renewals, retention, and revenue growth; achieved top customer satisfaction ratings (5.0 twice and 4.8 once) among a 25+ member team.
CLCustomer Success Manager
ClearTax
Mar 2021 - Jan 2022 (10 months)
Managed 300+ enterprise accounts, drove renewals and upsells, and consistently exceeded monthly revenue targets while delivering product training and improving onboarding.
Handled 80–100+ inbound calls daily, resolved customer queries with high first-call resolution and maintained strong CSAT through effective communication and process improvements.
Education
Degrees, certifications, and relevant coursework
GUGauhati University
Bachelor of Commerce, Management
2014 - 2017
Bachelor of Commerce in Management from Gauhati University, completed 2014–2017.
Kendriya Vidyalaya Maligaon
High School, Secondary Education
2012 - 2014
Completed high school at Kendriya Vidyalaya Maligaon from 2012 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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