Open to opportunities

Shubham Shubham

@shubhamshubham

Customer support professional focused on technical troubleshooting, chat support, and customer solutions across multiple industries.

India

Message

What I'm looking for

I’m looking for a role where I can deliver reliable customer solutions, handle technical troubleshooting through chat/voice, support escalations, and contribute to sales—using my determined, self-motivated, team-coordinator approach.

I’ve worked in customer support since 2018, assisting clients with billing and network issues, resolving customer problems, and providing practical support and solutions. I bring a determined, self-motivated approach and coordinate effectively in fast-paced support environments.

Across roles spanning US voice support, chat and email travel support, and GoDaddy guide and chat analytics, I troubleshoot routers, Windows, Mac, Apple devices, printers, Office 365 email, and DNS issues. I also support customers with website design troubleshooting and handle escalations to the exchange department, while contributing to sales of new products, including Dyson troubleshooting.

Experience

Work history, roles, and key accomplishments

Voice Sales & Support - Dyson

Teleperformance

Sep 2024 - Aug 2025 (11 months)

Worked as a sales customer executive selling Dyson products. Provided troubleshooting support for product issues.

Sales Customer Support Troubleshooting Voice support Upselling

Travel Chat Support Agent

Om Prime Technology

Aug 2022 - Jun 2024 (1 year 10 months)

Provided travel support to clients via chat and email, answering questions about airline reservations. Escalated issues to the exchange department and supported night-shift inquiries.

Travel Support Chat Support Email Support Night Shift Support Customer Service

Chat Support - GoDaddy Guide

Teleperformance

Dec 2021 - Jun 2022 (6 months)

Served as a GoDaddy guide and chat analyst for international clients, supporting website design and troubleshooting. Assisted with Office 365 email troubleshooting, DNS issues, and sales of new products.

Chat Support Office 365 Email Troubleshooting Sales Support

Technical Support - US Voice

Ditinus Technology Pvt. Limited

Oct 2020 - Oct 2021 (1 year)

Handled technical voice support for US-based clients, troubleshooting issues across routers and computers. Supported Windows, Mac, Apple devices, and printers.

Technical Support Windows Support Printer Troubleshooting Voice support

Customer Support - Airtel

Conneqt Business Solutions Pvt. Limited

Jul 2018 - Apr 2020 (1 year 9 months)

Provided customer support for Airtel Postpaid by assisting with billing and network issues. Resolved customer problems and delivered support and solutions.

Customer Support Billing Support Network Troubleshooting Customer Solutions Communication