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Deepmala Jaiswal

@deepmalajaiswal

Strategic Account Manager at Unicommerce, managing a ₹5 Cr ARR portfolio and closing its largest recurring-revenue expansion deal.

India

Message

At Unicommerce, I manage an INR 5 Cr ARR portfolio across 50+ enterprise accounts, owning retention, expansion, and commercial growth. I’ve consistently achieved 95%+ of target, kept churn below 5%, and closed the portfolio’s largest recurring-revenue expansion deal.

I grew wallet share at Unicommerce and Bizongo through consultative upselling and cross-selling, and at Bizongo delivered INR 1–2 Cr in new monthly revenue while maintaining a 15% contribution margin. At Xoxoday, I supported adoption of SaaS, API, and loyalty programs for clients including Bosch, Asian Paints, Mother Dairy, and Swiggy.

I’ve also built onboarding procedures and escalation SOPs at Xoxoday, and led a five-member team at Byju's. My work spans the customer lifecycle, from onboarding and implementation through adoption, renewal, and expansion.

Experience

Work history, roles, and key accomplishments

Current

Sales Account Manager – Enterprise Sales

Current

Unicommerce

Jul 2021 - Present (5 years 3 months)

Owned an INR 5 Cr ARR portfolio across 50+ key accounts, delivering 95%+ target attainment and holding churn below 5%. Closed the largest recurring-revenue deal in the portfolio and led customer business reviews.

Account Management Enterprise Sales Upselling Cross Selling Negotiation Forecasting CRM Salesforce Freshworks LeadSquared CRM

Territory Sales Manager II – Client Growth

Bizongo

Jan 2019 - Jun 2021 (2 years 5 months)

Managed a 10+ client portfolio end-to-end, growing wallet share by 30%+ per account month-over-month. Delivered INR 1–2 Cr of new monthly revenue while holding contribution margin at 15%.

Account Management Client Growth Upselling Cross Selling Negotiation Forecasting Supply Chain

Account Manager

Xoxoday

Jan 2016 - Dec 2018 (2 years 11 months)

Owned 300 accounts across enterprise, mid-market, and SMB segments, covering onboarding, escalations, and renewals. Drove SaaS, API, and loyalty-program adoption for major clients and designed onboarding procedures.

Account Management SaaS APIs Loyalty Programs Onboarding Escalation Management CRM

Business Development Associate

Byju's

Dec 2015 - Dec 2016 (1 year)

Built and sustained post-sale customer relationships, engaging proactively to support retention. Led a 5-member team and exceeded revenue targets by 200% through structured pipeline execution.

Business Development Customer Relationship Management Team Leadership Pipeline Management