At Hexaware Technologies, I provide production and application support for business-critical applications for Liverpool Victoria Friendly Society (LV), in a UK life, pensions and insurance environment. I manage P1–P4 incidents within ITIL processes, resolving ~90% independently within agreed SLAs.
I designed and deployed Power Automate cloud flows to replace manual BAU checks, reducing human error by ~40%. I also authored morning-check SOPs and knowledge-transfer material to help the monitoring team detect issues earlier.
For SailPoint IdentityIQ, I worked across requirements, design, configuration, testing, deployment and recertification, including RBAC and JML lifecycle automation. I also administer Active Directory and support access certification.
I built a Mentor–Mentee application prototype in Power Apps for an internal Power Platform Designathon. My support work also includes monitoring with PRTG and ELK Stack, SQL Server investigation, and PowerShell automation.
