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Maninder Pal Singh

@maninderpalsingh

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Senior Technical Support Engineer leveraging 5+ years to resolve SaaS production incidents end-to-end.

India

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What I'm looking for

I’m looking to support complex SaaS products where I can own P0–P3 incidents, drive root-cause fixes with cross-functional teams, and continuously improve runbooks, SOPs, and data validation across APIs and frontend systems.

I’m a Senior Technical Support Engineer with 5+ years of experience supporting complex SaaS platforms and modern web applications. I debug production issues across APIs, databases, and frontend systems using logs, network inspection, and SQL-based data validation.

In my current role (CommerceIQ), I investigate end-to-end customer issues, identify root causes, and partner with Engineering, Product, and DevOps teams to resolve high-priority incidents (P0–P3) through disciplined incident management and RCA. I also execute data publishing and release jobs using Jenkins and Azkaban, and validate backend-to-frontend workflows to ensure consistent system outputs and UI data.

I bring an operations mindset—creating SOPs and KB articles to improve support processes and guide newly onboarded engineers. I’m comfortable analyzing system behavior, failure patterns, and data inconsistencies, and I value clear documentation, runbooks, and fast, accurate troubleshooting using tools like Postman, Freshdesk, and AWS.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer L4

Current

CommerceIQ

Jan 2025 - Present (1 year 3 months)

Investigated and resolved P0–P3 customer incidents across SaaS applications, APIs, and data pipelines, performing root cause analysis (RCA) and coordinating with Engineering, Product, and DevOps to restore service. Validated backend-to-frontend workflows, supported release/data publishing jobs using Jenkins and Azkaban, and created SOPs and KB articles for support coverage.

Incident Management Root Cause Analysis Data Validation Log Analysis Linux Jenkins Azkaban Postman Angular

L2 Technical Support Engineer

Netradyne

Jan 2022 - Jan 2025 (3 years)

Managed device configuration changes and troubleshot device logs on Linux. Used Python for data cleaning, sorting, and visualization, collaborating cross-functionally to resolve issues and maintain system stability through patches and updates.

Linux Configuration Log Analysis Python Data Cleaning Data Visualization Troubleshooting Patching

Technical Support Engineer L2

GoDaddy

Jan 2021 - Jan 2022 (1 year)

Provided L2 technical support by quickly ramping up on internal software and product knowledge. Demonstrated proficiency troubleshooting complex technical issues and contributed to website development projects.

Troubleshooting Debugging Technical Documentation Problem Solving

Technical Support Engineer L2

BVG Ltd.

Jan 2019 - Jan 2021 (2 years)

Worked as a Tier-2 Technical Support Engineer in the Fleet Department, handling L2 support and desk management responsibilities. Maintained knowledge through continuing education and advanced training.

Tier 2 Support Incident Management Troubleshooting Customer Support Operations Training Development