Open to opportunities

raghav gupta

@raghavgupta1

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Product and SaaS implementation leader driving delivery and growth.

India

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What I'm looking for

I’m seeking a senior role leading product operations, implementation, or customer success where I can drive scalable onboarding, GTM enablement, and cross-functional delivery to accelerate customer value and revenue growth.

I am a Product & Implementation leader with 9+ years of experience delivering enterprise SaaS implementations, solution architecture, and customer success across US, APAC, and EMEA. I drive delivery excellence by mentoring teams, managing cross-functional stakeholder relationships, and providing strategic technical consulting in high-growth environments.

I have led cross-regional initiatives that reduced product time-to-market by 15%, created an up-sell model increasing sales revenue by 10%, and delivered prioritized product enhancements that supported recurring revenue growth. My hands-on background spans onboarding automation, API integrations, CRM and ERP systems, and cloud migrations.

I seek to build scalable onboarding and product operations practices, optimize GTM enablement, and continually improve customer outcomes through data-driven strategies, strong communication, and collaborative leadership.

Experience

Work history, roles, and key accomplishments

Implementation & Product Lead

Paylocity

Jan 2022 - Jul 2025 (3 years 6 months)

Orchestrated cross-functional partnerships across US, APAC, and EMEA to reduce new product time-to-market by 15% and launched an up-sell model that increased sales revenue by 10%. Led Sales Demo team and prioritized product backlog to accelerate customer onboarding and revenue growth.

Product Operations Onboarding Stakeholder Management Salesforce APIs Data Driven Decision Making

Senior Implementation Consultant

Narvar

Apr 2020 - Dec 2021 (1 year 8 months)

Implemented SaaS solutions for 25+ enterprise customers, managed end-to-end onboarding and drove 30+ product enhancements that contributed to quarterly revenue growth; developed pricing strategy that reduced churn by 5% and increased AOV by 10%.

Customer Onboarding Customer Success Requirements Gathering Pricing Strategy Training Jira Confluence Analytics

Technical Implementation Consultant

ANZ Bank

Jul 2018 - Mar 2020 (1 year 8 months)

Performed data catalog and lineage analysis to identify data quality issues and recommended improvements; acted as Scrum Product Owner and migrated 8 DevOps applications from on-premises to AWS, securing a 2-year client contract for data governance implementation.

Data Lineage Data Cataloging Technical Consulting Product Owner DevOps Stakeholder Management Documentation Mentoring

System Engineer

Abercrombie & Kent

Jul 2017 - Jul 2018 (1 year)

Provided technical support across Australia and the UK, reducing support incidents and producing BRDs and functional specifications to improve project clarity; organized Confluence documentation to streamline collaboration.

Technical Support Confluence Documentation Management

Senior Software Engineer

Tech Mahindra

Jun 2015 - Jun 2017 (2 years)

Optimized client IT infrastructure to reduce downtime by 50%, extended a major client engagement by 5 years through improved support, and automated ticket resolution with RPA to cut resolution time by 25%.