Shreya Basu

Designed a 12-month leadership development program for 85+ IT leaders, improving hiring manager capability and accountability. Built AI prompt frameworks for Copilot and an internal AI platform, and delivered 50+ change milestones for a 500+ employee client with 4 zero-blocker go-lives on time.

Led full-cycle global recruitment, implementing structured intake and pipeline milestones to improve time to hire by 20% while maintaining 100% SLA compliance. Ran a sensitive 20-member DEI initiative to reduce systemic bias, increasing diversity representation by 20%, and used workforce analytics to improve operational efficiency by 20% while reducing recruitment delays by 15%.

Conducted market research and optimized pricing to drive sales while building strong customer relationships. Achieved 75% customer retention through proactive communication and responsive service, managing the business end to end.

Redesigned candidate pipeline management to accelerate time-to-hire by 15% and cut recruiter review time by 25% by introducing qualification criteria and tiered sorting. Improved onboarding and compliance through revised training materials and milestone-based check-ins, reducing training timelines by 20% versus prior benchmarks.

Improved client financial performance by reducing Accounts Receivable in the Cloud Solution Provider vertical from 2.1 crores to 1.2 crores INR, improving cash flow by 40% and exceeding targets. Managed client delivery and escalations, resolving 95% of escalations within SLA and supporting a 15% lift in client satisfaction scores.

Supported finance and accounting activities during the summer internship, assisting with routine reporting and process administration.

Assisted with finance-related tasks during the summer internship, supporting reporting and operational finance activities.

Volunteered with Indian Cancer Society during the summer period, supporting community-focused activities and operational needs.

Activities and societies: Salesforce project: Impact of AI and digitalisation on the HR function (employee experience). Master’s thesis: The Impact of Organisational Culture on Early-Career Employee Retention.

Completed a Master of Science in Human Resource Management, including work on AI and digitalisation’s impact on HR and the employee experience. Master’s thesis focused on the impact of organisational culture on early-career employee retention.

Completed a part-time certificate program in pastry and bakery arts.

Activities and societies: Internships: Exide Life Insurance (Finance & Accounting, Summer 2018), Arvind Lifestyle Brands Limited (Finance, Summer 2017). Volunteer: Indian Cancer Society (Summer 2017).

Earned a Bachelor of Commerce in International Finance, supported by finance internships and related experience.