Open to opportunities

Catherine O Riordan

@catherineoriordan

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Proactive HR professional passionate about people development and business growth.

Ireland

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What I'm looking for

I am looking for a role that fosters growth, values collaboration, and allows me to leverage my HR skills to drive organizational success.

I am a proactive and dedicated individual who completed a Master’s in Human Resource Management at UCD Smurfit Graduate Business School. My passion for people development and business growth drives my commitment to fostering positive workplace environments. With strong interpersonal skills, I excel in relationship-building and effective problem-solving, which are essential in dynamic HR settings.

In my recent role as a Recruitment Coordinator at Essar Healthcare, I managed the entire recruitment cycle for Nurses and HCAs, utilizing Zoho CRM and IrishJobs to streamline the hiring process. My experience as a Human Resources Recruitment Officer at Arcadia allowed me to oversee job postings and manage candidate assessments, successfully hiring 10-15 candidates for various roles while providing onboarding support. I also have a background in product marketing, where I ran recruitment-specific LinkedIn campaigns to enhance brand visibility and attract quality candidates.

Experience

Work history, roles, and key accomplishments

Recruitment Coordinator

Essar Healthcare

Feb 2025 - Present (6 months)

Managed the full recruitment cycle for Nurses and HCAs using Zoho CRM and IrishJobs, coordinating closely with senior management to optimize hiring. Responsible for staff scheduling via Connecteam, maintaining employee records, and ensuring compliance with pay regulations.

Zoho IrishJobs Connecteam Recruitment Compliance Employee Relations Talent Acquisition

Human Resources Recruitment Officer

Arcadia

May 2024 - Present (1 year 3 months)

Managed job postings on LinkedIn, overseeing candidate screening, assessment, shortlisting, and interviewing to build a robust talent pipeline. Successfully hired 10-15 individuals for various roles and provided comprehensive onboarding and training support.

LinkedIn Interviewing Onboarding Training Talent Acquisition

Product Marketing Manager

Allied

Sep 2023 - Present (1 year 11 months)

Executed recruitment-focused LinkedIn campaigns to enhance brand visibility and improve candidate quality. Developed Mailchimp email campaigns for passive clients and generated leads using Salesforce.

LinkedIn Ads Mailchimp Salesforce Lead Generation Recruitment Marketing Digital Marketing

Customer Support Representative

Eir

Jul 2022 - Present (3 years 1 month)

Provided customer support services, addressing inquiries and resolving issues to ensure customer satisfaction. Maintained a high level of service quality in a fast-paced environment.

Customer Support Problem Solving Communication Customer Service Technical Support Zendesk CRM Software

Customer Experience Specialist

Voxpro (Airbnb)

Feb 2018 - Present (7 years 6 months)

Specialized in customer experience, handling complex customer interactions and ensuring positive outcomes. Collaborated with team members to improve service delivery and customer satisfaction.

Customer Experience Customer Service Conflict Resolution Communication Problem Solving Team Collaboration CRM Systems

Education

Degrees, certifications, and relevant coursework

UCD Smurfit Graduate Business School

MSc Human Resource Management, Human Resource Management

2024 -

Activities and societies: Achieved the UCD Advantage Award Certificate 2025 for doing 260 hours of voluntary recruitment work and completed a course related to my Master's.

Currently pursuing a Master's in Human Resource Management, focusing on people development and business growth. Developing strong interpersonal skills for relationship-building and effective problem-solving in dynamic environments.