At Rwenzori Commodities Ltd., I troubleshoot technical issues, document resolution steps, and manage support tickets.
At HCL TECHNOLOGIES PVT. LTD, I served as a Senior Analyst L2 and SME on the Campbells project, providing floor support and technical guidance. I monitored ticket flow, supported escalations, and helped agents investigate root causes.
On the Suncor Energy Inc. project, I responded to user-reported hardware, software, and network issues and guided users on applications and equipment. I also processed tickets and coordinated with internal and project support teams.
At ICICI SECURITIES, I supported internal users and customers, managed incident tickets, and documented solutions. My experience includes ServiceNow, Microsoft 365, Active Directory, and user access management.
