Open to opportunities

RITIKA JAISWAL

@ritikajaiswal

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Experienced Tech Support Engineer adept at diagnosing complex issues.

Uganda

Message

What I'm looking for

I am looking for a role that allows me to leverage my technical skills while providing exceptional customer support in a collaborative environment.

I am an experienced Tech Support Engineer with a strong background in diagnosing and resolving complex hardware and software issues. My proficiency in providing efficient contact solutions is complemented by a customer-centric approach, ensuring that clients receive the best possible support. I am dedicated to delivering exceptional service and fostering positive client relationships, which has been a cornerstone of my professional ethos.

During my tenure at Capgemini Technology Services, I provided technical guidance and support to users, helping them navigate IT applications with ease. My role involved troubleshooting diverse IT environments, where I collaborated with team members to ensure seamless integration of IT solutions. I am committed to staying abreast of emerging technologies to enhance my problem-solving capabilities and improve user experiences.

Experience

Work history, roles, and key accomplishments

Technical Support Analyst

Capgemini Technology Services India Limited

Dec 2021 - Apr 2023 (1 year 4 months)

Experienced Tech Support Engineer skilled in diagnosing and resolving complex hardware and software issues. Proficient in providing customer-centric solutions and ensuring seamless functionality in diverse IT environments. Committed to delivering exceptional support and fostering positive client relationships.