Brandon Nabwire
@brandonnabwire
I lead digital payments support, improving uptime, compliance, onboarding, and incident response.
UgandaWhat I'm looking for
At SurePay Uganda, I lead customer success and technical support for a national digital payments and institutional management platform, monitoring uptime, transaction processing, incidents, KYC workflows, and Bank of Uganda consumer complaints reporting. I've increased KYC compliance from 30% to 95%, reduced average resolution time by 35%, and supported onboarding for 3,000+ institutions.
Previously, I delivered advanced technical support at SurePay and organization-wide IT support at Uganda Youth Development Link, maintaining 98% system uptime and reducing IT downtime by 40%. I also mentor students in IT support and software engineering basics, including JavaScript, debugging, and responsive design.
Experience
Work history, roles, and key accomplishments
Customer Success & Technical Support Supervisor
SurePay Uganda Ltd
May 2024 - Present (2 years 3 months)
Lead customer and technical support functions for a national digital payments platform, ensuring SLA-driven service delivery and regulatory reporting. Achieved significant improvements in KYC compliance, resolution time, and platform adoption.
Education
Degrees, certifications, and relevant coursework
Makerere University
Bachelor of Information Technology, Information Technology
Pursued a Bachelor of Information Technology, gaining foundational knowledge in IT systems and applications.
Availability
Location
UgandaAuthorized to work in
Job categories
Skills
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