SSShraddha Shinde
@shraddhashinde
Client-focused professional with 4+ years in customer support.
IndiaWhat I'm looking for
With over four years of experience in client support and service roles, I have honed my skills in delivering exceptional customer experiences across various industries. My expertise lies in utilizing CRM tools and providing multichannel support through phone, chat, and email. I am adept at identifying customer needs and offering effective resolutions with empathy and urgency, which has significantly improved customer satisfaction and retention rates.
In my current role as a SAP Support Executive at FLUXCON INFRATECK PVT LTD, I manage an average of 70+ tickets daily, achieving a 98% resolution rate within service level agreements. My proactive approach includes suggesting improvements based on customer feedback, which has led to enhanced satisfaction and reduced repeat queries. Previously, as an ERP Associate at SAHEEL PROPERTIES, I consistently maintained a 95% customer satisfaction score by providing empathetic and prompt support to global clients.
Experience
Work history, roles, and key accomplishments
SAP Support Executive
Fluxcon Infrateck Pvt Ltd
Feb 2024 - Present (1 year 4 months)
Delivered exceptional support to clients via email, calls, and chat, resolving queries related to product implementation and user training. Handled an average of 70+ tickets daily with a 98% resolution rate within SLAs.
ERP Associate
Saheel Properties
Jan 2021 - Present (4 years 5 months)
Assisted global clients with product implementation services and collaborated with the technical team on product development based on client requirements. Maintained detailed records of client interactions and resolutions, consistently achieving a 95% CSAT score.
Education
Degrees, certifications, and relevant coursework
University of Pune
Bachelor of Technology, Civil Engineering
Completed a Bachelor of Technology in Civil Engineering, gaining foundational knowledge in engineering principles and practices. Focused on developing problem-solving skills applicable to various technical challenges.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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