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Venkatesh VaragantiVV
Open to opportunities

Venkatesh Varaganti

@venkateshvaraganti

Worked 3 years as a dedicated and experienced Customer Service Representative professional. |CX Certifications, CX Live Projects.

India
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What I'm looking for

I'm seeking a customer-facing support role where I can use CRM expertise to improve satisfaction, solve complex issues, collaborate cross-functionally, and grow into broader customer success or operations responsibilities.

I am a dedicated customer service professional with three years' experience delivering high-volume email and live-chat support, onboarding customers, and resolving complex issues to improve satisfaction. I leverage CRM platforms and reporting to track trends, document interactions, and meet support metrics.

I have worked across roles that required cross-functional collaboration, detailed reporting, and continuous process improvement, and I hold a Certified Customer Experience Professional (CCXP) credential with training in Microsoft Dynamics 365 and SAP ERP.

Experience

Work history, roles, and key accomplishments

NC

Customer Support Associate

NPN Business Consulting Co.

Jun 2023 - Jun 2025 (2 years)

Responded to high-volume email and live chat inquiries, resolved customer issues and onboarded new customers while maintaining support metrics and delivering detailed feedback reports for product and process improvement.

CI

Customer Contact Representative

Cap Mark Inc.

Apr 2022 - May 2023 (1 year 1 month)

Handled email and live chat inquiries, resolved customer complaints and performed day-to-day reconciliations and reporting to ensure resolution metrics and improve customer satisfaction.

Kasplo Internet Pvt Ltd logoKL

Customer Support-Intern

Kasplo Internet Pvt Ltd

Jan 2022 - Mar 2022 (2 months)

Respond to customer queries via Email, Live Chats, Social media, and other support channels.
•Assist in maintaining accurate records of customer interactions and escalate unresolved issues to the appropriate departments.
•Ensure standard metrics are met in regards to Support contacts in resolving product and consumer complaints.
•Collaborate other departments to ensure seamless cx experience.

Education

Degrees, certifications, and relevant coursework

Kakatiya University logoKU

Kakatiya University

Master of Business Administration, Finance

2002 - 2004

Master of Business Administration (Finance) from Kakatiya University, completed April 2002–June 2004.

Osmania University logoOU

Osmania University

Bachelor of Commerce, Commerce

1999 - 2002

Bachelor of Commerce from Osmania University, completed March 1999–March 2002.

Tech stack

Software and tools used professionally

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Venkatesh Varaganti - Customer Support Associate - NPN Business Consulting Co. | Himalayas