Venkatesh Varaganti
@venkateshvaraganti
Customer service professional with 3 years improving satisfaction and resolving complex issues.
IndiaWhat I'm looking for
I am a dedicated customer service professional with three years' experience delivering high-volume email and live-chat support, onboarding customers, and resolving complex issues to improve satisfaction. I leverage CRM platforms and reporting to track trends, document interactions, and meet support metrics.
I have worked across roles that required cross-functional collaboration, detailed reporting, and continuous process improvement, and I hold a Certified Customer Experience Professional (CCXP) credential with training in Microsoft Dynamics 365 and SAP ERP.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
NPN Business Consulting Co.
Jun 2023 - Jun 2025 (2 years)
Responded to high-volume email and live chat inquiries, resolved customer issues and onboarded new customers while maintaining support metrics and delivering detailed feedback reports for product and process improvement.
Customer Contact Representative
Cap Mark Inc.
May 2022 - May 2023 (1 year)
Handled email and live chat inquiries, resolved customer complaints and performed day-to-day reconciliations and reporting to ensure resolution metrics and improve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
KUKakatiya University
Master of Business Administration, Finance
2002 - 2004
Master of Business Administration (Finance) from Kakatiya University, completed April 2002–June 2004.
OUOsmania University
Bachelor of Commerce, Commerce
1999 - 2002
Bachelor of Commerce from Osmania University, completed March 1999–March 2002.
Availability
Location
IndiaAuthorized to work in
Job categories
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