Open to opportunities

shonte Carmon

@shontecarmon

Message

I lead customer service operations and train high-performing restaurant teams.

United States

Message

What I'm looking for

I'm looking for a customer-facing role where I can deliver strong service, support team performance, train employees, and help daily operations run smoothly in a fast-paced environment.

I've led restaurant operations at &Pizza, where I trained and mentored more than 50 employees, handled escalated customer concerns, and improved onboarding and training processes.

Across roles at Panda Express, Wendy's, McDonald's, and &Pizza, I've delivered attentive service in high-volume environments while managing cash handling, scheduling, inventory, cleanliness, and operational standards.

I bring a service-first mindset, reliable leadership, and a practical ability to keep teams focused on fast, accurate customer experiences.

Experience

Work history, roles, and key accomplishments

Cashier

Panda Express

Jan 2024 - Apr 2026 (2 years 3 months)

Delivered friendly, efficient customer service in a high-volume environment with consistent professionalism. Processed transactions accurately while maintaining positive and attentive customer interactions.

Customer Service Cash Handling Point of Sale Teamwork

Shift Lead

Wendy's

Jun 2023 - Dec 2023 (6 months)

Supervised shift operations and held team members to consistent customer service standards. Led onboarding and training of new employees to build service-oriented, capable teams.

Supervision Training Cash Handling Customer Service Operations

Manager

&Pizza

Apr 2019 - Jun 2023 (4 years 2 months)

Directed daily restaurant operations while maintaining a high standard of customer experience. Trained and mentored over 50 employees on customer service best practices and company standards.

Restaurant Management Training Mentor Customer Service Inventory Management Scheduling

Key Holder / Manager

McDonald's

Jun 2015 - Jan 2019 (3 years 7 months)

Led team operations to consistently meet customer service goals during high-volume periods. Resolved customer service concerns professionally and in real time.

Team Leadership Customer Service Conflict Resolution Training Compliance