Open to opportunities

SHANNON HARPER

@shannonharper

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Experienced restaurant manager with a strong background in customer service.

United States

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What I'm looking for

I am looking for a role that allows me to lead a team, enhance customer experiences, and grow within a supportive company culture.

I am a dedicated and experienced restaurant manager with a proven track record in the food service industry. Over the years, I have honed my skills in managing teams, ensuring quality control, and delivering exceptional customer service. My journey began at McDonald's, where I developed a strong foundation in restaurant operations and customer engagement.

Currently, I serve as a General Manager at Krystal Restaurants, where I oversee daily operations, manage inventory, and lead a team of up to 15 crew members. My responsibilities also include financial management, such as balancing payroll and budgeting orders. I take pride in creating a positive work environment and ensuring that our customers receive the best service possible.

Throughout my career, I have gained valuable experience in various roles, including cashier, telemarketer, and kitchen crew trainer. I am Serv Safe certified and have a strong understanding of food safety and quality control. I am passionate about the food industry and continuously seek opportunities to grow and improve my skills.

Experience

Work history, roles, and key accomplishments

Current

General Manager

Current

Krystal Restaurants, LLC.

Jan 2021 - Present (4 years 6 months)

Managed daily restaurant operations, including scheduling, inventory, and financial duties such as payroll and deposits. Supervised up to 15 crew members, ensuring high standards of customer service and quality control.

Inventory Control Payroll Management Budgeting Customer Service Team Leadership Quality Control

Current

Cashier/Sales Associate

Current

Little General Convenience Store

Jan 2024 - Present (1 year 6 months)

Responsible for handling cash transactions and assisting customers with their purchases. Maintained a clean and organized sales area to enhance the shopping experience.

Customer Service Sales Inventory Management

Floating Manager

SPEEDWAY

Sep 2017 - Feb 2018 (5 months)

Oversaw operations at four different locations, supervising up to 10 CSRs and managing daily inventory of products including tobacco and alcohol. Participated in regional management meetings and completed comprehensive management and food training.

Inventory Management Team Supervision Food Safety Training Development Retail Operations

KITCHEN CREW TRAINER

CHICK-FIL-A

Mar 2013 - Apr 2015 (2 years 1 month)

Trained crew members on proper procedures for food preparation, including fileting, breading, and rotating chicken, and ensured adherence to sanitization protocols. Operated the cash register, managed store opening and closing procedures, and worked the grill.

Food Preparation Cash Register Grill Cook Customer Service

Manager

MCDONALD'S

Apr 2015 - Aug 2017 (2 years 4 months)

Managed restaurant scheduling, inventory, and financial tasks including payroll and cash deposits. Supervised up to 25 crew members, ensuring excellent customer service and quality control, and served as overnight manager with full responsibility for the store.

Staff Supervision Inventory Control Financial Management Customer Service Quality Control Overnight Operations

TELEMARKETER

JAK

Nov 2007 - Feb 2010 (2 years 3 months)

Solicited calls for non-profit charities and organizations, effectively communicating their missions to potential donors. Utilized a multi-line phone system to efficiently complete and transfer calls.

Telemarketing Fundraising Communication Skills Multi Line Phone Systems Customer Engagement

CREW MEMBER

MCDONALD'S

Feb 2005 - Mar 2007 (2 years 1 month)

Provided strong customer service by greeting customers and efficiently taking orders. Operated the grill and prepared food according to recipes, while also maintaining the cleanliness of the restaurant.