Open to opportunities

Shoeb Shahed

@shoebshahed

Aftersales manager at Sawary Energy, growing service revenue and improving customer retention.

At Sawary Energy, I lead aftersales product support across service delivery, parts availability, and customer satisfaction. I develop strategies to grow service revenue and improve customer retention.

Previously, I sold Cummins engines, spare parts, and filtration systems at Cummins Arabia Co. Ltd., exceeding annual sales targets of USD 13 million. I also secured 25 annual preventive maintenance service contracts worth USD 10,000 each.

Earlier, I managed FMCG brand strategy, positioning, and P&L performance at Sara Corporation, and planned trade marketing and product launches. Across my roles, I’ve worked with OEMs, distributors, and key accounts, using SAP and SaaS-based tools to support aftersales operations.

Experience

Work history, roles, and key accomplishments

Current

Senior Product Support Manager

Current

Sawary Energy

Jan 2025 - Present (1 year 9 months)

Lead aftersales product support operations covering service delivery, parts availability, and customer satisfaction. Develop and implement aftersales strategies to grow service revenue and improve customer retention.

SAP SaaS Aftersales Product Support Service Delivery Inventory Planning Technical Support Team Leadership

Sales and Service Supervisor

Saudi Diesel

Jan 2022 - Mar 2025 (3 years 2 months)

Drove sales initiatives to achieve organizational growth targets. Developed and executed sales and marketing strategies tailored to competitive market conditions.

Sales Marketing Team Leadership Customer Service Promotion Exhibitions

District Sales Manager

Gates Corporation

Jan 2021 - Jan 2022 (1 year)

Managed sales of fluid power transmission products across Saudi Arabia. Built relationships with distributors, jobbers, and garages to expand market penetration.

Sales Market Analysis Distributor Management Technical assistance Customer Service

Aftermarket Sales Executive

Cummins Arabia Co. Ltd.

Jan 2017 - Jan 2020 (3 years)

Sold Cummins engines, spare parts, and filtration systems, exceeding annual sales targets of USD 13 million. Secured 25 annual preventive maintenance service contracts worth USD 10,000 each.

Sales Preventive Maintenance Inventory Planning Supply Chain Customer Relationship Management

Aftermarket Sales Supervisor

Arabian Auto Agency

Jan 2014 - Jan 2017 (3 years)

Increased heavy equipment spare parts sales by streamlining customer outreach. Aligned product listings with customer needs and corporate goals.

Sales Customer Outreach Product alignment Heavy Equipment

Brand Manager, Business Unit

Sara Corporation

Jan 2009 - Jan 2014 (5 years)

Managed brand strategy, positioning, and P&L performance for a business unit in the FMCG sector. Planned and executed trade marketing, promotions, and product launches across modern trade and general trade channels.

Brand Management Trade Marketing P&L management Market Analysis Product Launch Distribution