Shiza Fae

Designed and implemented an automated Joiner, Mover and Leaver (JML) process, streamlining user onboarding, role changes and offboarding while reducing manual administrative tasks. Provided Level 1, 2 and 3 technical support, diagnosing and resolving complex hardware, software, account, access and infrastructure issues.

Managed user accounts, permissions and access across core IT systems, ensuring users had appropriate resources. Provided Level 1 and Level 2 technical support, diagnosing and resolving hardware, software, networking, account and access issues.

Worked effectively within small teams, adapting to changing objectives and taking responsibility for assigned tasks. Participated in exercises requiring problem-solving and decision-making under time pressure.

Assisted with user account management, password resets, permissions and access to organisational systems. Troubleshot Windows, Microsoft 365 and common business applications, providing clear technical guidance to users.

Programmed gameplay systems and interactive features using C# and game development frameworks. Developed 3D real-time applications and interactive experiences, contributing to projects throughout the development lifecycle.

Gained an understanding of computer networks, databases, systems architecture, and core computing principles. Developed practical programming and problem-solving skills through technical coursework and software development projects.

Gained experience with software development methodologies, testing, debugging, and version control. Worked with databases, data structures, and software architecture, developing an understanding of how applications and systems interact.