Jake Bains
@jakebains
Passionate technology enthusiast eager to solve complex problems.
United KingdomWhat I'm looking for
I am a highly motivated technology enthusiast with a strong team-oriented mindset. My genuine interest in all things tech drives me to expand my skill set and apply my expertise to solve complex problems in dynamic environments. I thrive on learning new technologies and adapting to diverse challenges, making me excited to contribute to a forward-thinking organization.
Since 2022, I have taken a career break for personal reasons, focusing on personal growth and professional development. During this time, I deepened my technical knowledge with a cyber security certificate and refined my skills in game development. Currently, I am developing my own video game from scratch using the Godot engine and custom code. Now fully recharged, I am eager to bring my dedication, hard work, and creativity to a new role, where I can make meaningful contributions and continue to grow both personally and professionally.
Experience
Work history, roles, and key accomplishments
IT Support
Silverbug
Nov 2021 - Aug 2022 (9 months)
Provided 1st Line Support on Service Desk, delivering frontline technical support for end-users and addressing a wide range of IT issues as the first point of contact. Proactively worked to resolve issues during the initial contact to minimize the need for escalations, improving efficiency and user satisfaction.
Front of House
McDonalds
Aug 2017 - Nov 2021 (4 years 3 months)
Delivered friendly, professional customer service to ensure a positive shopping experience. Managed stock levels and coordinated deliveries to ensure accurate inventory and timely receipt of goods.
Store Assistant
Store 21
Mar 2012 - Apr 2012 (1 month)
Provided excellent customer service by assisting shoppers, answering inquiries, and ensuring a positive in-store experience. Performed tasks such as stocking shelves, organizing displays, and handling transactions with speed and efficiency.
Education
Degrees, certifications, and relevant coursework
CT Skills LTD
L2 Principles of Cyber Security, Cyber Security
2024 -
Currently pursuing a Level 2 NCFE qualification in Principles of Cyber Security. This program focuses on foundational cybersecurity concepts and practices.
Milton Keynes College
BTEC, Creative Media Production (Games Development)
2015 - 2017
Grade: Merit
Completed a BTEC in Creative Media Production with a specialization in Games Development, achieving a Merit. This course provided a strong foundation in game design and production.
Milton Keynes Academy
GCSEs, General Studies
2009 - 2015
Grade: B-C
Achieved 9 GCSEs with grades B-C, including core subjects like Maths and English. This provided a solid academic foundation for further education.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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