Open to opportunities

Bonnie Tourand

@bonnietourand

Message

Dedicated administrative professional with expertise in customer service.

Canada

Message

What I'm looking for

I am looking for a remote role that values collaboration and offers growth opportunities.

I am a dedicated administrative professional with extensive experience in customer service, data management, and handling confidential information. My career has been marked by my ability to thrive in fast-paced environments, where I excel at problem-solving and providing exceptional client support. I am currently seeking a remote position that allows me to leverage my expertise in administrative operations and customer relations.

Throughout my career, I have held various roles that have honed my skills in maintaining confidentiality and accuracy under pressure. My experience as a Clerk with the RCMP has equipped me with the ability to manage sensitive information while interacting professionally with the public. Additionally, my time as a Program Assistant at NAIT and a Student Advisor at Portage College has further developed my capabilities in managing student records and facilitating communication between students and faculty.

Experience

Work history, roles, and key accomplishments

Current

Clerk

Current

RCMP

Jan 2024 - Present (1 year 6 months)

Provided administrative and operational support to an RCMP detachment, ensuring compliance with policies and maintaining confidentiality of sensitive information. Handled direct public interactions, documented complaints, assigned cases, and input information into police databases like CPIC.

Administrative Support Compliance Policies Confidentiality Data Entry Record keeping

Program Assistant

NAIT

Jun 2021 - Present (4 years 1 month)

Supported DMIT Program Chairs and students by handling inquiries regarding admissions, graduation requirements, and grades. Maintained student records using PeopleSoft and assisted with student-related reporting and scheduling appointments.

Admissions Graduation Requirements Peoplesoft Student Records Reporting Microsoft Teams Microsoft Word Microsoft Excel

Student Advisor

Portage College

Dec 2019 - Present (5 years 7 months)

Provided academic advising, financial aid support, and case management for various programs. Assisted students with admissions, course selection, and application processing while liaising with community agencies and ensuring documentation consistency.

Case Management Admissions Course Selection Documentation Compliance

Administrative Assistant

Portage College

Nov 2014 - Present (10 years 8 months)

Assisted faculty and coordinators with program administration for nursing, business, and electrical programs. Organized student practicums, convocations, meetings, and orientation events, while managing student records and academic requirements.

Program Management Event Management Spreadsheets Student Paperwork

Administrative Assistant

Duclos School (NLSD)

Jan 2013 - Present (12 years 6 months)

Provided administrative support to the Principal and Vice Principal, maintaining the school website and social media accounts. Managed student attendance tracking, office supplies, newsletters, and assisted with shipping and front desk responsibilities.

Administrative Support Social Media Management Newsletters Shipping

Medical Office Assistant

The Primary Care Network

Jan 2011 - Present (14 years 6 months)

Supported 10 physicians, a nurse practitioner, and two registered nurses, developing and implementing office procedures including an electronic filing system. Managed appointment scheduling, patient interviews, office maintenance, and processed billing for patients and physicians.

Electronic Filing Scheduling Billing Patient Support

Education

Degrees, certifications, and relevant coursework

Unknown

Certificate, Privacy, Confidentiality & Security

2011 - 2011

Completed a certificate program focusing on privacy, confidentiality, and security principles. Gained knowledge in handling sensitive information and maintaining data integrity.

College of the Rockies

Certificate, RCA/NA

2007 - 2008

Obtained an RCA/NA Certificate from the College of the Rockies. Developed skills relevant to the program's focus, preparing for professional roles.

Compu College School of Business

Diploma, Medical Office Assistant

1998 - 1999

Completed a Medical Office Assistant Diploma program, acquiring skills in administrative tasks specific to medical environments. Trained in managing patient records, scheduling, and office procedures.