Open to opportunities

Shiva Singh

@shivasingh3

Message

I am a customer service advisor specializing in airline passenger support and reservation systems.

India

Message

What I'm looking for

I'm seeking a frontline airline or travel-service role where I can apply reservation-system expertise, passenger assistance and disruption management, collaborate in a supportive team, and grow into operational or leadership responsibilities.

I am a dedicated customer service advisor with two years of combined experience in customer support and the airline industry, focused on delivering exceptional passenger experiences.

I excel at frontline passenger assistance across check-in, ticketing, reservations and in-flight queries, and I am proficient with Amadeus, Sabre and Pegasus while trained in IATA procedures and baggage policies.

I also bring technical troubleshooting experience from a technical support role, working with NAS, DAS, RAID configurations, DLNA media servers and creating escalation tickets for L2/L3 review.

I communicate clearly in Hindi and English, approach every interaction with empathy and professionalism, and am committed to preserving brand reputation through prompt resolution and a customer-first mindset.

Experience

Work history, roles, and key accomplishments

Current

Service Advisor

Current

British Airways

Feb 2025 - Present (7 months)

Provide frontline passenger support for check-in, ticketing, reservations and baggage, handling flight disruptions and rebookings while maintaining brand standards.

Customer Service Sabre Ticketing Flight Disruption Management Reserving

Technical Support Executive

Teleperformance

Mar 2023 - Dec 2023 (9 months)

Served as first point of contact for technical issues, collected system and network details, troubleshot NAS/DAS storage, configured RAID and DLNA, and created tickets for L2/L3 escalation.

Technical Support NAS DLNA Ticketing Troubleshooting