Jerry Ayu

I’m a dynamic customer service professional with over 2 years of experience, including international voice processes for travel and hospitality. I specialize in GDS systems (Apollo, Galileo, Sabre, Amadeus) and customer relationship management to resolve complex travel issues while staying focused on data privacy compliance.

In my roles, I’ve managed end-to-end support and improved day-to-day efficiency—handling 50+ email inquiries daily and supporting 200+ monthly travel bookings by voice. I’ve processed 40+ weekly ticket modifications (refunds, exchanges, and seat assignments) while maintaining 100% PCI-DSS data protection compliance.

I bring strong operational and communication discipline: coordinating interview scheduling for 100+ candidates with a 95% on-time completion rate, and developing standardized reporting templates that reduced data entry time by 30%. I’m motivated by process optimization that improves customer satisfaction and operational efficiency.