Lokesh Bali
@lokeshbali1
I support international airline passengers through disruptions, transfers, and high-pressure airport operations.
IndiaWhat I'm looking for
I've supported international passengers in British Airways operations via BFS, resolving service issues, communicating during delays and cancellations, and assisting VIP, VVIP, elderly, and special-assistance travellers.
Previously, I managed passenger transfers at IndiGo Airlines, guiding customers through connecting-flight procedures and coordinating with operational teams to reduce inconvenience during peak periods.
My earlier operations and administrative support work involved Excel reporting, documentation, records management, and workflow coordination. I bring clear communication, service recovery, conflict resolution, and the ability to stay professional under pressure.
Experience
Work history, roles, and key accomplishments
Passenger Services Executive
British Airways Operations (via BFS)
Apr 2023 - Mar 2026 (2 years 11 months)
Delivered customer support to passengers on international flights, resolving complaints and maintaining high service standards. Assisted VIP, elderly, and special assistance passengers, and managed communication during disruptions.
Passenger Transfer Operations Executive
IndiGo Airlines
Nov 2021 - Nov 2022 (1 year)
Assisted customers during connecting flights and transfer operations, guiding passengers through airport procedures and resolving travel-related concerns. Coordinated with operational teams to minimize inconvenience.
Operations & Administrative Support Executive
Eminent United Services
Oct 2019 - Oct 2021 (2 years)
Prepared operational reports using MS Excel and maintained records and documentation accurately. Coordinated with internal teams for smooth workflow and assisted management with reporting and administrative support.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Bachelor of Commerce, Commerce
Pursued a Bachelor of Commerce degree, gaining knowledge in commerce and related disciplines.
Avlon Academy
Diploma, Airport and Airline Management
Completed a diploma program in Airport and Airline Management, focusing on aviation operations and management.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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