Shivangi Bajpai
@shivangibajpai
Enthusiastic professional with experience in operations and data analysis.
IndiaWhat I'm looking for
I am an enthusiastic and reliable professional with a Bachelor’s in Commerce and over three years of experience in operations, data analysis, and customer service. My journey has equipped me with the skills to provide exceptional support and ensure customer satisfaction in various roles. I thrive in dynamic environments where I can leverage my analytical skills to drive efficiency and improve processes.
In my recent role as a Support Specialist at Revolut, I provided customer support for banking and app-related inquiries, resolving technical issues promptly. My previous experience as a Chat Sales Representative at TTEC allowed me to maintain high satisfaction rates while achieving sales targets. I have a strong foundation in data management, having worked as an Operations Executive at Zomato, where I focused on data verification and quality analysis, significantly improving data entry efficiency.
Experience
Work history, roles, and key accomplishments
Support Specialist
Revolut
Dec 2023 - Dec 2023 (0 months)
Provided customer support for banking and app-related inquiries, resolving technical and account-related issues promptly while ensuring high-quality service and user satisfaction.
Chat Sales Representative
TTEC
Sep 2022 - Oct 2022 (1 month)
Handled customer queries and provided sales support via live chat, maintaining high satisfaction rates and achieving targets consistently while coordinating with team leads for issue resolution.
Operations Executive
Zomato
Jun 2021 - May 2022 (11 months)
Worked on data verification and quality analysis, maintaining data using MS Excel and improving data entry efficiency while delivering consistent performance as a Customer Delight Agent.
Administrative Intern
Satish Pradhan Dhyanasadhana College
Jun 2021 - Jul 2021 (1 month)
Handled clerical and support tasks efficiently during the internship, gaining valuable experience in administrative operations.
Education
Degrees, certifications, and relevant coursework
NCNational PG College
Bachelor of Commerce, Commerce
2018 - 2021
Completed a Bachelor’s in Commerce, focusing on various aspects of commerce and business management.
Emma Thompson College
Intermediate, General Studies
2017 - 2018
Completed Intermediate education with a focus on foundational subjects necessary for higher studies.
St. Paul’s College
High School, General Studies
2015 - 2016
Completed High School education, gaining essential knowledge and skills for further academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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