Saksham Gupta

I’m a Customer Support Professional with 10 months of experience in an international BPO, providing chat and email support. I’ve handled high-volume customer interactions while resolving payment and account-related issues and staying focused on performance metrics.

In my current role as a Customer Support Associate (Chat & Email) at Teleperformance India Pvt. Ltd., I deliver chat/email support to 100+ international customers per shift and manage 4 simultaneous live chats. I resolve deposits, withdrawals, payment disputes, account verification, login issues, closures, bonus queries, and account support.

I work with Zendesk and CRM, maintain SLA compliance, document cases, and coordinate with internal teams to move issues forward ethically (including upselling bonus offers appropriately). I’ve been recognized twice as Employee of the Month while maintaining 85%+ CSAT, 90%+ Quality, 100% Shift Adherence, and AHT 9.8 mins.

Before this, I supported customers at a Kawasaki Showroom and helped with records, follow-ups, feedback, bookings, and operations. I’m also building my business foundation through my MBA and I’m especially interested in Financial Operations, Banking Operations, Customer Success, and Business Operations.