Open to opportunities

Sandipan Chakraborty

@sandipanchakraborty1

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Dynamic sales leader with over 10 years of experience.

India

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What I'm looking for

I am looking for opportunities that allow me to leverage my sales expertise in a dynamic environment, focusing on team leadership and strategic growth.

I am a dynamic and results-driven sales leader with over 10 years of experience in the Airlines, Hospitality, Cruise, and OTA/TMC sectors. My career has been marked by a proven track record of consistently exceeding sales targets and driving significant revenue growth. I excel at leading high-performance sales teams, developing strategic sales plans, and cultivating strong client relationships.

Currently, I serve as a Senior Subject Matter Expert at Concentrix+Webhelp, where I lead a team of 50 advisors and oversee ticketing and re-issuance processes. My role involves performing quality control to ensure accuracy in call quality and providing real-time support and training to new hires. I have also delivered exceptional customer support in previous roles, enhancing customer experiences and satisfaction.

With an MBA in Human Resource Management and various diplomas in travel and hospitality, I possess a strong educational foundation that complements my extensive professional experience. I am passionate about driving sales performance optimization and fostering client relationships that lead to sustained business growth.

Experience

Work history, roles, and key accomplishments

Current

Senior Subject Matter Expert

Current

Concentrix+Webhelp

Apr 2022 - Present (3 years 3 months)

Led a team of 50 advisors, monitoring AHT and Shrinkage. Supervised ticketing and re-issuance on GDS for change and new bookings, ensuring accuracy for call quality.

Team Leadership Ticketing Quality Control Galileo CSAT

Customer Care Professional

American Express India Pvt. Ltd

Nov 2021 - Present (3 years 8 months)

Delivered exceptional customer support for US & Canada card applications. Facilitated onboarding of new card applications, enhancing customer experience.

Customer Support Customer Onboarding Customer Experience Card Applications Financial Services

Senior Associate - HP Technical Support

Wipro BPS

May 2020 - Present (5 years 2 months)

Delivered technical troubleshooting for voice-based support, improving customer satisfaction. Provided essential technical assistance to resolve customer issues efficiently.

Technical Troubleshooting Customer Satisfaction Technical Support IT Support

Senior Travel Consultant - International Holidays & Packages

Neptune Tours & Travels

Feb 2019 - Present (6 years 5 months)

Managed holiday packages across Europe, UAE, USA, Australia, and New Zealand. Provided ticketing, visa support, and travel consultation services, coordinating land packages and airline group fares for a 150-person MICE group to Paris.

Ticketing Visa Support

Sr. Service Advisor (US & UK Customer Service)

British Airways Contact Centre

Oct 2016 - Present (8 years 9 months)

Delivered customer service and booking support for British Airways & OneWorld Alliance. Assisted customers with flight reservations, changes, and general inquiries.

Customer Service Airline Operations OneWorld Alliance Travel Industry

Senior Travel Consultant - Corporate Travel

FCm Travel Solutions

Jul 2010 - Present (15 years)

Managed corporate travel bookings including air, hotels, and car rentals. Provided business visa assistance, ensuring smooth travel arrangements for corporate clients.

Corporate Travel Travel Management

Education

Degrees, certifications, and relevant coursework

Manipal University

MBA, Human Resource Management

Pursued a Master of Business Administration with a specialization in Human Resource Management. This program focused on developing strategic HR skills and leadership capabilities.

Sikkim Manipal University

BBA, Business Administration

Completed a Bachelor of Business Administration, gaining foundational knowledge in business principles and management practices.

IITC Delhi

Diploma, International Airlines & Travel Management

Grade: 1st Rank - 79%

Achieved a Diploma in International Airlines & Travel Management, securing the 1st rank with 79%. This program provided specialized knowledge in the travel and aviation industry.

ASHOK Institute of Hospitality & Tourism Management

Diploma, Hotel Management

Grade: 1st Rank - 80%

Obtained a Diploma in Hotel Management, earning the 1st rank with 80%. This course covered essential aspects of hospitality operations and management.

Alliance Française de Delhi

Diploma, French Language

Completed a French Language Diploma, achieving DELF A1 and A2 certifications. This program focused on developing foundational French language proficiency.