nabanita basu
@nabanitabasu
Results-driven Senior Officer with a passion for customer service.
IndiaWhat I'm looking for
As a seasoned Senior Officer with a strong background in travel and tourism, I have honed my skills in customer service, ticketing, and reservations. With a proven track record of success in managing customer queries, handling bookings, and providing exceptional service, I am confident in my ability to drive results in fast-paced environments.
Throughout my career, I have demonstrated my expertise in computerized reservation systems, including Galileo and Amadeus, and have a strong understanding of the travel industry. My experience in sales and marketing has also equipped me with the skills to develop and implement effective CRM systems, drive post-sales activity, and liaise with project teams.
With a strong work ethic and a positive attitude, I am committed to delivering exceptional results and exceeding customer expectations. I am excited to leverage my skills and experience to drive success in my next role.
Experience
Work history, roles, and key accomplishments
Senior Officer
Global Institute
May 2021 - Present (5 years 1 month)
Worked as Senior Officer, handling customer queries, creating identity in the work environment, and worked on Windows, Microsoft Word, Microsoft Excel, Power Point, Internet Browser, and Email.
Junior Officer
SBU-TOURS & TRAVELS
May 2016 - Mar 2021 (4 years 10 months)
Worked as Junior Officer, handling customer queries, and worked on Computerized Air Reservation System, Amadeus.
Trainee
SBU-TOURS & TRAVELS
Aug 2017 - Sep 2017 (1 month)
Worked as Trainee, handling customer queries, and worked on Computerized Air Reservation System, Sabre.
SALES and MARKETING Co-ORDINATOR
EMD Education
Jan 2015 - Mar 2016 (1 year 2 months)
Worked as SALES and MARKETING Co-ORDINATOR, implementing CRM system, and worked on sales processing.
FRONT OFFICE EXCUTIVE
Balmer Lawrie & Co Ltd
Jan 2014 - Mar 2014 (2 months)
Worked as FRONT OFFICE EXCUTIVE, handling customer queries, and worked on Auto Mobile Company.
Visa Counsellor
Travel & Tourism Institute of Mangement
Aug 2013 - Sep 2013 (1 month)
Worked as Visa Counsellor, handling customer queries, and worked on Computerized Reservation System (CRS) Galileo.
CUSTOMER RELATIONSHIP EXECUTIVE
JIAAUTO SALES PVT. LTD
Jun 2012 - Apr 2013 (10 months)
Worked as CUSTOMER RELATIONSHIP EXECUTIVE, handling customer queries, and worked on Auto Mobile Company.
CUSTOMER RELATIONSHIP EXECUTIVE
DEVANSH AUTO SALES PVT. LTD.
Jan 2012 - Jun 2012 (5 months)
Worked as CUSTOMER RELATIONSHIP EXECUTIVE, handling customer queries, and worked on Auto Mobile Company.
INSURANCE EXECUTIVE
QUEST PVT. LTD
Oct 2009 - Oct 2010 (1 year)
Worked as INSURANCE EXECUTIVE, handling customer queries, and worked on Insurance.
SECRETARY OF ADVISOR
QUEST PVT. LTD
Jul 2008 - Oct 2009 (1 year 3 months)
Worked as SECRETARY OF ADVISOR, handling customer queries, and worked on Receptionist.
Education
Degrees, certifications, and relevant coursework
nabanita hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
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