NBnabanita basu
@nabanitabasu
Results-driven Senior Officer with a passion for customer service.
IndiaWhat I'm looking for
As a seasoned Senior Officer with a strong background in travel and tourism, I have honed my skills in customer service, ticketing, and reservations. With a proven track record of success in managing customer queries, handling bookings, and providing exceptional service, I am confident in my ability to drive results in fast-paced environments.
Throughout my career, I have demonstrated my expertise in computerized reservation systems, including Galileo and Amadeus, and have a strong understanding of the travel industry. My experience in sales and marketing has also equipped me with the skills to develop and implement effective CRM systems, drive post-sales activity, and liaise with project teams.
With a strong work ethic and a positive attitude, I am committed to delivering exceptional results and exceeding customer expectations. I am excited to leverage my skills and experience to drive success in my next role.
Experience
Work history, roles, and key accomplishments
Senior Officer
Global Institute
May 2021 - Present (4 years)
Worked as Senior Officer, handling customer queries, creating identity in the work environment, and worked on Windows, Microsoft Word, Microsoft Excel, Power Point, Internet Browser, and Email.
Junior Officer
SBU-TOURS & TRAVELS
May 2016 - Mar 2021 (4 years 10 months)
Worked as Junior Officer, handling customer queries, and worked on Computerized Air Reservation System, Amadeus.
Trainee
SBU-TOURS & TRAVELS
Aug 2017 - Sep 2017 (1 month)
Worked as Trainee, handling customer queries, and worked on Computerized Air Reservation System, Sabre.
SALES and MARKETING Co-ORDINATOR
EMD Education
Jan 2015 - Mar 2016 (1 year 2 months)
Worked as SALES and MARKETING Co-ORDINATOR, implementing CRM system, and worked on sales processing.
FRONT OFFICE EXCUTIVE
Balmer Lawrie & Co Ltd
Jan 2014 - Mar 2014 (2 months)
Worked as FRONT OFFICE EXCUTIVE, handling customer queries, and worked on Auto Mobile Company.
Visa Counsellor
Travel & Tourism Institute of Mangement
Aug 2013 - Sep 2013 (1 month)
Worked as Visa Counsellor, handling customer queries, and worked on Computerized Reservation System (CRS) Galileo.
CUSTOMER RELATIONSHIP EXECUTIVE
JIAAUTO SALES PVT. LTD
Jun 2012 - Apr 2013 (10 months)
Worked as CUSTOMER RELATIONSHIP EXECUTIVE, handling customer queries, and worked on Auto Mobile Company.
CUSTOMER RELATIONSHIP EXECUTIVE
DEVANSH AUTO SALES PVT. LTD.
Jan 2012 - Jun 2012 (5 months)
Worked as CUSTOMER RELATIONSHIP EXECUTIVE, handling customer queries, and worked on Auto Mobile Company.
INSURANCE EXECUTIVE
QUEST PVT. LTD
Oct 2009 - Oct 2010 (1 year)
Worked as INSURANCE EXECUTIVE, handling customer queries, and worked on Insurance.
SECRETARY OF ADVISOR
QUEST PVT. LTD
Jul 2008 - Oct 2009 (1 year 3 months)
Worked as SECRETARY OF ADVISOR, handling customer queries, and worked on Receptionist.
Education
Degrees, certifications, and relevant coursework
nabanita hasn't added their education
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Location
IndiaAuthorized to work in
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