Open to opportunities

Shiv99 User

@shiv99user

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Supply chain professional driving operational efficiency and sustainability.

India

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What I'm looking for

I seek roles in supply chain, logistics, or business analysis where I can drive operational efficiency, sustainability, and data-led improvements within a collaborative, growth-oriented team.

I am a business and supply chain professional with 2+ years of international experience focusing on fleet procurement, operations, and process optimization. I combine data-driven decision-making with stakeholder management to deliver measurable cost and efficiency improvements.

At Europcar I onboarded 5,000+ rental vehicles, managed a centralized 30,000+ vehicle database, escalated 200+ manufacturer offers, and procured 3,000+ vehicle equipment units to reduce disruptions and fines. I also resolved 500+ escalated customer complaints, mentored customer service teams, and maintained booking system integrity.

I hold a Global MBA from De Montfort University and have driven sustainability and NetZero initiatives through research, stakeholder engagement, and impact measurement, alongside prior roles in B2B sales and financial analysis that delivered revenue growth and cost savings.

Experience

Work history, roles, and key accomplishments

Fleet Procurement Specialist

Europcar

Nov 2023 - Mar 2025 (1 year 4 months)

Onboarded 5,000+ rental vehicles and sourced 1,000+ units to Northern Ireland to optimize regional fleet availability, managed a centralized 30,000+ vehicle database to inform resale decisions and reduced annual fleet costs through strategic manufacturer offer escalation.

Vendor Management Database Management Sourcing Contract Negotiation Stakeholder Management Regulatory Compliance

Escalation Recovery Officer

Europcar

Feb 2023 - Nov 2023 (9 months)

Investigated and resolved 500+ escalated customer complaints, produced station-level performance reports to address root causes, mentored 15+ agents, and maintained online booking accuracy by updating Greenway vehicle listings.

Customer Escalation performance reporting Mentoring CRM Process Improvement Data Analysis SLA Management

Sustainability Project Consultant

De Montfort University

Oct 2022 - Jan 2023 (3 months)

Designed carbon neutrality strategies and measured sustainability metrics for the NetZero initiative, conducted stakeholder engagement and campaign marketing to increase project visibility and support.

Strategic Sustainability Stakeholder Engagement Impact Measurement Campaigns Research Reporting Project Management

Team Manager

Tim Hortons Ltd

Sep 2022 - Dec 2022 (3 months)

Supervised front-line staff and managed shift operations to maintain customer service and hygiene standards in a fast-paced UK & Ireland environment.

Team Leadership Customer Service Food Safety Operations Training Performance Management

Crew Trainer

McDonald's

Nov 2021 - Sep 2022 (10 months)

Trained and mentored new crew on service protocols, food safety, and operational procedures to ensure consistent quality across shifts.

Training Mentoring Food Safety SOPs Onboarding Customer Service Operational Consistency

B2B Sales Representative

Simply Vyapar Apps Pvt. Ltd.

Apr 2021 - Oct 2021 (6 months)

Closed 120+ B2B deals in six months contributing to 5.25% growth on a $1.2M ARR base and delivered 100+ virtual demos that reduced onboarding time by 30%.

B2B Sales Onboarding CRM Negotiation Pipeline Management

Junior Financial Analyst

Shree Shakti Enterprise

Aug 2020 - Mar 2021 (7 months)

Managed monthly operational budgets over ₹10L, identified efficiency improvements that reduced operational costs by 12% annually, and produced reports with 92% accuracy to support executive decisions.

Budget Management Financial Reporting Financial Analysis Excel