Ajay Ghadge

❖ People & Operations professional with 16+ years of experience spanning Supply Chain Operations, Customer Service Operations, Order Management, Logistics, Materials & Inventory, Global Trade & Compliance & Sales Operations across global business environments.

❖ Established and led a cross-functional 20+ member Customer Service Operations team, encompassing ATL/SME/Process Associates - development, coaching, performance management, goal setting, delegation, workforce allocation, capability building, employee engagement and escalation management.

❖ Proficient in operational transformation and service excellence, accelerating order & quotation processing from a 48-hour cycle to same-day processing, achieving 95% completion within 24 hours and reducing external error trends by 28% through first-time-right practices, coaching and process discipline.

❖ Proven business-impact orientation, delivering $1M+ savings/avoidance and 4K+ productivity hours through Kaizen, automation and process optimization, while supporting additional reporting requirements and EPIC portal transitions without disrupting operational continuity.

❖ Global operations & transformation exposure across large-scale initiatives, including a Global Trade Management self-assessment covering 248 sites & integrating data from QlikView, Oracle, SAP, PLEX, SL-Web & Power BI for management visibility and decision support.

❖ Cross-functional and international stakeholder leader with experience partnering across global teams and representing the function in Mexico and Hungary, complemented by expertise in SLA/KPI governance, stakeholder management, CI-continuous improvement, analytics, digital enablement and customer-centric operations.

❖ Showcased progressive career growth within Eaton, advancing across Logistics, Global Trade & Compliance, Materials & Inventory and Operations & People Leadership, with proficiency in end-to-end supply chain operations, people management & order Fulfilment.