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Shishir Agarwal

@shishiragarwal

Salesforce practice head at Hexaware Technologies, managing practice growth and guiding Agentic AI conversations with customers.

India

Message

At Hexaware Technologies, I’m Vice President and Global Salesforce Practice Head, responsible for the practice’s P&L and customer satisfaction. I guide practice growth across Salesforce and its ecosystem, and facilitate Agentic AI conversations with customers.

Previously, I was Practice Director at Wipro Technologies Ltd., where I was responsible for Salesforce delivery, practice management, and partnerships. My earlier work includes managing enterprise applications at DELOITTE Consulting and CRM consulting with Siebel and Cisco Email manager at Patni Computers.

Experience

Work history, roles, and key accomplishments

Current

Vice President and Global Salesforce Practice Head

Current

Hexaware Technologies

Nov 2019 - Present (7 years)

Owns P&L and customer satisfaction for the Salesforce practice, managing end-to-end sales to delivery, partnerships, and integration of acquired entities. Champions GCCs for international customers and drives practice growth.

Sr. Manager [DU Head]

Accenture

Aug 2019 - Nov 2019 (3 months)

Responsible for delivery, customer satisfaction, and people management for a portfolio of Salesforce engagements.

Salesforce Delivery Management CSAT People Management

Practice Director

Wipro Technologies

Mar 2015 - Aug 2019 (4 years 5 months)

Managed multiple industry verticals for SaaS products like Salesforce, Workday, Xactly, Zycus, and Coupa, and served as business owner for ANZ Geo with 25X growth. Involved in Appirio M&A activities from due diligence to integration.

Salesforce Workday Xactly Zycus Coupa Practice Management CSAT Delivery Partnerships Alliances M&A SOW Proposals Costing

Account Delivery Manager

Wipro Technologies

Jan 2011 - Mar 2015 (4 years 2 months)

Held P&L responsibility for multiple projects, building customer relationships, improving delivery cost, and managing revenue, contracts, and vendors.

P&L management Customer Relationship Management Delivery Management Revenue Management Contract Management Vendor Management People Management Attrition Control

Transition Manager and Service Delivery Manager

Wipro Technologies

Jun 2008 - Dec 2010 (2 years 6 months)

Managed enterprise-wide ERP-CRM projects involving implementation, transition, and support, including engagements in UK and France. Ensured SLA adherence and drove efficiency.

ERP CRM Transition Management Service Delivery SLA Management Risk Management Strategy Execution

Manager, Enterprise Applications

Deloitte Consulting

Jan 2004 - Apr 2008 (4 years 3 months)

Managed a large strategic account with 24x7 production support and multi-location teams for enterprise-wide applications including Siebel, SAP, Oracle Financials, and TIBCO. Involved in pre-sales and capability building.

Siebel SAP Oracle Financials TIBCO Production Support Pre Sales Capacity Building People Development Tools Development

CRM Consultant, Enterprise Applications

Patni Computers

Apr 2001 - Jan 2004 (2 years 9 months)

Worked as a CRM consultant with Siebel and Cisco Email manager, serving clients in insurance, Fortune 500, earth moving, and retail sectors across USA, Japan, and Australia.

Siebel Cisco Email Manager CRM Onsite Offshore Model Project Leadership