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Swa Metta

@swametta

Principal Consultant at Infosys delivering Salesforce Industries implementations, including a UK telecom platform for broadband, voice, security, and network products.

India

Message

At Infosys Technologies Limited, I lead Salesforce consulting delivery, including Vlocity CPQ and Order Management implementations and CRM systems consolidation.

I lead the design and rollout of broadband, voice, security, and network products on Salesforce Industries for a UK telecom major. I also delivered Salesforce Industries, Sales Cloud, and Service Cloud implementations and application maintenance for telecom clients.

Earlier, I directed Siebel CRM support operations in Life Sciences at Cognizant Technology Solutions and led QA and validation efforts for CRM upgrades and web applications at Software Catalysts LLC, including work governed by FDA regulations.

Experience

Work history, roles, and key accomplishments

Current

Principal Consultant

Current

Infosys Technologies Limited

Apr 2012 - Present (14 years 5 months)

Led multiple strategic projects including Vlocity CPQ and Order Management implementation, CRM Systems Consolidation, IT Operations Support, and Application Maintenance and Support. Managed project plans, stakeholder meetings, scrum calls, and governance workshops.

Salesforce Salesforce CPQ Order Management CRM IT Operations Application Maintenance Project Management Stakeholder Management KPI Tracking Automation Agile Scrum

Sr. Consultant - CRM

Cognizant Technology Solutions

Jan 2011 - Sep 2011 (8 months)

Directed CRM support operations for Siebel applications in the Life Sciences domain. Ensured SLA adherence, managed incident and change requests, and collaborated with infrastructure teams for environment maintenance.

Siebel CRM SLA Management Incident Management Change Management Life Sciences

Sr. IT Consultant

Software Catalysts LLC

Jan 2006 - Jan 2011 (5 years)

Led QA and validation efforts for CRM upgrades and web applications. Authored test plans, managed defect resolution, and ensured compliance with FDA regulations.