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sushil rajput

@sushilrajput

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I lead enterprise Salesforce modernization, multi-cloud delivery, and practice growth.

India

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What I'm looking for

I'm looking to lead enterprise Salesforce modernization, multi-cloud delivery, practice growth, and high-performing teams while improving customer outcomes, operational efficiency, and revenue.

I'm currently leading enterprise Salesforce FSC modernization for Bank of South Pacific through PAG Consulting FZE, spanning core banking, Genesys customer engagement, and Salesforce Data Cloud. My work has delivered 10% service-efficiency improvement, 13% faster case resolution, and zero production incidents during a multi-country rollout.

At Maantic Technologies, I headed a $50M+ Salesforce portfolio across 20+ concurrent projects and 150+ resources. I established governance and SLA frameworks, achieved 99% SLA adherence, and reduced application recovery time by 15% through standardized procedures.

I've managed a ₹20Cr annual Salesforce practice P&L, built Centers of Excellence, developed Agentforce capabilities, and scaled delivery teams through structured training and reusable playbooks. I also led a greenfield Salesforce FSC implementation that consolidated two banking platforms into a unified Client 360° platform in nine months.

Across Salesforce, HubSpot, web, and mobile delivery, I bring hands-on architecture, integration, program governance, and stakeholder management experience. I focus on building practical delivery capabilities that improve customer outcomes, operational efficiency, and business growth.

Experience

Work history, roles, and key accomplishments

Current

Program Manager – Enterprise Salesforce Modernization

Current

PAG Consulting FZE

Dec 2025 - Present (9 months)

Leading enterprise modernization spanning Salesforce FSC, Genesys, and Data Cloud. Delivered 10% service efficiency improvement and 13% faster case resolution.

Salesforce FSC Data Cloud Agentforce Genesys Multi Cloud Strategy Program Management

Delivery Manager

Maantic Technologies Pvt Ltd

Oct 2024 - Dec 2025 (1 year 2 months)

Headed delivery of $50M+ Salesforce portfolio, leading 150+ resources across 20+ projects. Achieved 99% SLA adherence and reduced application recovery time by 15%.

Salesforce FSC Sales Cloud Service Cloud Marketing Cloud Data Cloud Agentforce SLA Management Center Of Excellence Training

Senior Manager

Quinnox Consultancy Services Limited

May 2023 - Nov 2023 (6 months)

Managed ₹20Cr annual Salesforce practice P&L across 80+ resources. Drove strategic resource optimization and maintained 100% customer retention.

Salesforce Practice Management P&L management Resource Optimization Customer Relationship Management Sales Cloud Service Cloud

Technical Project Manager

Preludesys Inc.

Jun 2021 - Apr 2023 (1 year 10 months)

Led greenfield Salesforce FSC implementation from zero to production in 9 months. Ranked #1 profit project company-wide.

Salesforce FSC Architecture Data Models Security Flow Apex Lightning Integration Project Management

Technical Consultant

Freelance Consultant

Nov 2017 - Jun 2021 (3 years 7 months)

Managed project deliveries with onsite/offshore coordination. Developed E2E projects in Web, Salesforce, HubSpot CRMs, and mobile apps.

Salesforce HubSpot PHP jQuery WordPress REST APIs Laravel CodeIgniter MySQL Full Stack

Project Manager

SAASFOCUS CONSULTING PVT. LTD.

Oct 2016 - Nov 2017 (1 year 1 month)

Led team of 20 resources managing 800K project portfolio. Delivered solutions across Sales Cloud, Service Cloud, Pardot, and Force.com.

Salesforce Apex Visualforce Lightning Components SOQL SOSL Soap Rest Docusign Talend Informatica Cloud Agile

Project Manager

TECH MAHINDRA LTD.

Jan 2006 - Oct 2016 (10 years 9 months)

Led large-scale enterprise transformation programs with budgets exceeding $2.5M. Managed teams of 50+ resources across development, testing, support, and operations.

Program Management Agile Scrum Governance Risk Management Stakeholder Engagement Telecommunications