Open to opportunities

Bosky User

@boskyuser

Message

I am a seasoned Salesforce delivery leader driving operational excellence and large-scale CRM transformations.

India

Message

What I'm looking for

I am seeking a senior leadership role driving global Salesforce delivery, operational excellence and scalable CI/CD processes where I can mentor teams, lead transformations and deliver measurable business outcomes.

I am a technology leader with 18+ years of experience driving Salesforce delivery, program management, and operational excellence across global teams and complex enterprise programs.

As Director, Salesforce Engineering I set up Salesforce engineering and CX teams, built CI/CD and Jira-driven release processes, and established cross-functional collaboration to improve quality and delivery velocity. As Site Leader for GTM Sales Operations at Twilio, I led a 55+ team and drove automation frameworks using COPADO, Selenium and CI/CD tools.

I have delivered end-to-end CRM and integration solutions across lifesciences, fintech, edtech, banking, insurance and telecom, managing teams from 20 to 200+, and owning pre-sales, solutioning, data governance, analytics and stakeholder management.

I focus on scalable processes, talent grooming and measurable outcomes. I hold certifications in Salesforce (Admin, Developer PD1), Scrum, SAFe, DevOps and ITIL, and have been recognized with awards including Innovation of the Year.

Experience

Work history, roles, and key accomplishments

Current

Director, Salesforce Engineering

Current

Sequoia Consulting Group

Dec 2023 - Present (1 year 9 months)

Led setup and growth of the Salesforce engineering and customer experience teams, building CI/CD and Jira-driven release processes to accelerate delivery and improve quality.

Salesforce CI CD Jira Release Management Agile DevOps Automation)Team Leadership

Senior Manager Operational Excellence

Twilio

Oct 2020 - Feb 2023 (2 years 4 months)

India Site Leader for GTM Sales Operations who built and led a 55+ person Salesforce practice, delivering large, complex Salesforce programs across APJ, EMEA, LATAM, and NAMER.

Salesforce CI CD Jira Confluence Selenium MuleSoft CPQ Data Governance

Managing Consultant

Apex IT

Sep 2019 - Oct 2020 (1 year 1 month)

Delivered and led the Salesforce practice in India, driving pre-sales strategy, hiring and training, and implementing CPQ and integrations for high-revenue clients.

Salesforce CPQ Pre Sales Jitterbit Talend Tableau Informatica Agile

Technical Specialist - CRM

Fidelity Investments

Feb 2015 - Sep 2019 (4 years 7 months)

Led migration of legacy Pivotal CRM sales, service, and marketing modules to Salesforce, delivering phased releases using agile practices and CI/CD tooling to ensure on-time deployments.

Pivotal CRM Agile Bamboo Bitbucket UDeploy SOQL SQL

Assistant Consultant

Tata Consultancy Services

Jan 2014 - Feb 2015 (1 year 1 month)

Managed CRM delivery for pharma institutional clients, led data migration strategy and planning, and contributed to a 2 million platform migration project while mentoring teams on legacy-to-Salesforce mapping.

CRM Data Migration Project Planning Risk Management Pre Sales Agile Mentoring

Technical Leader

CDC CRM Solutions Pvt Ltd

Sep 2008 - Jan 2014 (5 years 4 months)

Led technical delivery and pre-sales for Pivotal CRM across fintech, insurance and life sciences verticals, managing remote teams of 25+ and driving integrations and data migrations.

Pivotal CRM CRM Integration Data Migration Pre Sales Team Leadership Budgeting

Senior Technical Analyst

Pivotal CRM

Jun 2006 - Feb 2008 (1 year 8 months)

Provided technical analysis and plugin development for Pivotal CRM, managed integrations with Informatica and MS SQL, and planned upgrades, UAT and quarterly releases for global clients.

Pivotal CRM Informatica SQL Integration UAT Release Management

Database Analyst

Pervasive Software

Dec 2005 - Jun 2006 (6 months)

Supported Pervasive database integrations and data migration projects, delivering performance tuning, complex SQL solutions and enterprise data integration demos.

Pervasive DB Btrieve Data Integration SQL Performance Tuning

Technical Analyst

Unisys

Jan 2005 - Dec 2005 (11 months)

Provided application support and incident escalation for internal services, established processes and knowledge base, and was promoted to floor supervisor leading shifts and resource planning.

Application Support Incident Management Process Definition Knowledge Base Team Supervision