Open to opportunities

shirin solapurkar

@shirinsolapurkar

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Customer Success Manager with a passion for continuous learning.

India

Message

What I'm looking for

I seek a challenging role in a supportive environment that fosters growth.

I am Shirin Javed Solapurkar, a dedicated Customer Success Manager based in Bengaluru, India. With an MBA in HR and Marketing, I have developed a strong foundation in leadership and motivational skills, which I leverage to foster positive relationships with clients and team members alike. My career has been marked by a commitment to continuous improvement and a passion for acquiring new skills.

Throughout my professional journey, I have gained valuable experience in various roles, including a telecalling executive and a Relationship Manager. My current position as a Customer Success Manager allows me to utilize my expertise in ensuring customer satisfaction and driving organizational success. I thrive in challenging environments and am always eager to contribute my best to the teams I work with.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Undisclosed

Currently responsible for ensuring customer success by building strong relationships and addressing client needs. Focus on proactive engagement to maximize customer satisfaction and product adoption.

Customer Success Client Engagement Relationship Building Pro Product Adoption

Relationship Manager

Outleap

Managed client relationships, ensuring customer satisfaction and retention. Focused on building strong rapport with clients to understand their needs and provide appropriate solutions.

Relationship Management Customer Retention Client Communication Problem Solving Account Management

Telecalling Executive

Smartbharat Services

Engaged in telecalling activities, effectively communicating with customers to promote services and resolve inquiries. Contributed to customer outreach and support initiatives for 7 months.

Customer Service Communication Skills Sales Support Data Entry

Education

Degrees, certifications, and relevant coursework

Annapoorna Institute of Management Research

MBA, HR and Marketing

Completed a Master of Business Administration with a dual specialization in Human Resources and Marketing. This program provided comprehensive knowledge in strategic management, organizational behavior, and market analysis.

SDVS Sangh's

BBA, Business Administration

Obtained a Bachelor of Business Administration from SDVS Sangh's, focusing on fundamental business principles and practices. The curriculum covered various aspects of business management and administration.

SSKP English Medium School Sankeshwar

Matriculation, General Studies

Completed matriculation at SSKP English Medium School, establishing a foundational education. This period focused on core academic subjects and general knowledge.