Open to opportunities

Pranay Thiparapu

@pranaythiparapu

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Results-driven Customer Success professional with 8 years of experience.

India

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What I'm looking for

I am looking for a role that values customer success, fosters collaboration, and offers opportunities for growth and mentorship.

I am a results-driven Customer Service and Customer Success professional with 8 years of comprehensive experience in customer interaction, issue resolution, and client success strategy. My journey has been marked by a commitment to delivering top-tier customer service, particularly during my tenure at Amazon and as a Customer Success SME at Oorwin, a SaaS-based organization. I have a proven ability to enhance user experience, reduce churn, and collaborate cross-functionally to achieve business objectives.

At Oorwin, I have successfully onboarded and supported over 100 enterprise clients, ensuring smooth product adoption and usage. My proactive approach has led to a 20% reduction in customer churn through effective relationship management and usage optimization strategies. I take pride in my ability to analyze customer data, provide tailored solutions, and advocate for customers, ensuring their long-term success alongside that of the company. I am passionate about mentoring teams and fostering strong relationships that drive measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Success SME

Current

Oorwin Labs

May 2021 - Present (4 years 1 month)

Delivered proactive onboarding, training, and support to over 100 enterprise clients, ensuring smooth product adoption and usage. Reduced customer churn by 20% through effective relationship management, regular check-ins, and usage optimization strategies.

Product Adoption Strategies Data Analysis CRM Jira

Customer Service Representative

Amazon

May 2017 - Present (8 years 1 month)

Managed high-volume inbound customer calls, addressing inquiries, resolving issues, and providing product information with a 96% customer satisfaction rating. Engaged in live chat interactions and email support, reducing average chat response time by 15% and email response time by 20%.

Customer Service Chat Support Email Support Customer Satisfaction Communication Skills Product

Education

Degrees, certifications, and relevant coursework

Vidya Mandir High School

SSC, General Studies

Completed secondary school education at Vidya Mandir High School in 2006. Gained foundational knowledge across various subjects.

Narayana Junior College

Intermediate, Mathematics, Physics & Chemistry

Studied Mathematics, Physics, and Chemistry at Narayana Junior College from 2007 to 2008. Developed a strong understanding of scientific and mathematical principles.

Mewar University

B.Tech, Computer Science Engineering

Pursued a Bachelor of Technology in Computer Science Engineering at Mewar University from 2013 to 2016. Acquired comprehensive knowledge in computer science fundamentals and engineering principles.