Sayali Dhopte

I am a results-driven Customer Success Manager with over 6 years of experience in building and maintaining strong client relationships. My proven track record in driving customer satisfaction and retention is supported by my strategic planning and personalized solutions. I excel in collaborating cross-functionally to ensure seamless customer experiences, leveraging my excellent communication and problem-solving abilities to exceed customer expectations and achieve business goals.

In my current role as Deputy Manager at IndusInd Bank, I focus on relationship building, risk management, and client retention. I conduct periodic health assessments with clients, resolve issues through thorough root cause analysis, and maintain accurate documentation in our CRM tool. My proactive engagement with customers allows me to gather valuable feedback, which informs product development and improvement initiatives. I am dedicated to providing training and support to clients, ensuring they can utilize our solutions effectively and independently.

Throughout my career, I have consistently demonstrated my ability to reduce churn rates and enhance client satisfaction. My experience spans various roles, including positions at Bank of Baroda and Reliance Retail, where I honed my skills in customer service and digital marketing. I am passionate about creating positive customer experiences and driving business success through effective client engagement.