Shilpa Maiya
@shilpamaiya
I keep banking risk applications stable through L2 production support and SQL analysis.
IndiaWhat I'm looking for
At Tata Consultancy Services, I support Bank of Montreal’s enterprise risk and portfolio management applications, keeping critical banking systems stable and available.
I manage 15–20 P1/P2 incidents each month with 99% SLA compliance, lead root cause analysis for recurring defects, and helped reduce incident volume by 15% through permanent fixes.
I use Oracle SQL to investigate data discrepancies and validate financial calculations, while Linux log analysis helps me isolate application and connectivity issues. I also orchestrate and troubleshoot daily and weekly Control-M batch flows to protect downstream risk-reporting SLAs.
I work closely with Canadian stakeholders, development teams, and testing teams on production stability, change management, UAT, regression testing, SOPs, and knowledge-base documentation.
Experience
Work history, roles, and key accomplishments
Application / Production Support Analyst (L2)
Feb 2021 - Present (5 years 6 months)
Managed end-to-end lifecycle of critical incidents, ensuring SLA compliance and driving root cause analysis. Orchestrated batch jobs using Control-M and performed SQL-based backend analysis for banking applications.
Education
Degrees, certifications, and relevant coursework
Atria Institute of Technology
Bachelor of Engineering, Computer Science
Bachelor of Engineering in Computer Science from Atria Institute of Technology, Bangalore, completed in 2020.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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