At Tata Consultancy Services, I support production banking operations for Zions Bancorporation, monitoring End-of-Day transactions and resolving environmental issues with Linux, SQL basics, Shell Scripting, JavaScript, and Spring Boot.
In TCS BaNCS Cloud Operations, I managed major incidents and helpdesk operations handling up to 750 ticket items monthly, with a 98% user satisfaction rate. I integrated Jira and ServiceNow workflows, reducing average ticket resolution time by 30%, and maintained secure AWS cloud infrastructure connections.
At National Informatics Centre, I supported software integration and maintenance, improved application performance through workflow optimization, and developed and maintained applications using ASP.NET, MVC, HTML5, JavaScript, and SQL Server 2012. I also hold ITIL 4 Foundation and Incident Management certifications.
