At Tata Consultancy Services, I provide L2 production and infrastructure support for CITIBANK banking applications in a 24×7 environment. I monitor application health and batch jobs, and troubleshoot incidents within defined SLA timelines.
I perform root cause analysis and support incident, problem, change, and release activities using ServiceNow and Jira. My work also includes deployment support, environment validation, and post-deployment verification across SIT, UAT, DIT, and Production.
I use Linux and log analysis to investigate application issues, and execute automation scripts to reduce manual effort. I’ve supported production releases and contributed to application availability and production stability.
