At Tata Consultancy Services (TCS), I supported mission-critical enterprise applications on Tandem, Unisys, Mainframe, WebLogic, APIs, and Netbatch platforms. I led an offshore team of five engineers for two years and coordinated daily operations and shift handovers.
I monitored application performance with AppDynamics, Splunk, Prognosis, and Evolven, escalating anomalies to L3 to prevent potential Major Incidents. I also performed root cause analyses and supported high-severity incident calls through service restoration.
I used ServiceNow to triage and track incidents, prepared monthly application performance reports for the client's senior-most officer, and analyzed logs and SQL queries to investigate issues. During my career break, I completed SQL and Excel courses and am currently learning Tableau and Power BI.
