Parth Patil

PP

Looking for a job

Parth Patil

@parthpatil2

Production Support Analyst at Tata Consulting Services, resolving production incidents and optimizing SQL queries.

At TataConsultingServicesPvtLtd, I provide L2 production support for business-critical applications and manage incident, service request, and problem lifecycles in ServiceNow and BMC Remedy.

I investigate production issues with complex SQL queries, perform root-cause analysis on recurring incidents, and monitor application and server health using tools including VMware, Putty, and WinSCP. I also contribute to service improvements and process optimization.

Experience

Work history, roles, and key accomplishments

TL

Current

System Engineer

Current

Tata Consultancy Services Pvt Ltd

May 2022 - Present (4 years 6 months)

Provide L2 production support for business-critical applications, resolving incidents and service requests within SLAs. Manage incident and problem lifecycle in ServiceNow and BMC Remedy, perform root-cause analysis, and optimize SQL queries for data validation and reporting.

SQL ServiceNow BMC Remedy ITIL Incident Management Problem Management Root Cause Analysis Putty WinSCP VMWare IBM Pl SQL MySQL Python C C++Google Cloud Platform

Education

Degrees, certifications, and relevant coursework

DS

Dr. D.Y. Patil Pratishthan's College of Engineering, Salokhenagar

Bachelor of Engineering, Mechanical Engineering

2018 - 2021

Bachelor of Engineering in Mechanical Engineering from Dr. D.Y. Patil Pratishthan's College of Engineering, Salokhenagar, from 2018 to 2021.

Tech stack

Software and tools used professionally

MySQL

Python

C++

C

Oracle PL/SQL

SQL

ServiceNow

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

2500k+ INR

Social media

Job categories

Production Support Analyst Systems Engineer

Skills

Production Support L2 Support Incident Management Service Request Management Problem Management Change Management ITIL SLA Management Root Cause Analysis SQL Pl SQL MySQL ServiceNow BMC Remedy Site Scopes

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