shikhar katiyar

I’m a Senior Product Manager with 5+ years of experience building consumer and platform products across fintech, payments, and service marketplaces. At Paytm, I lead bill-pay and recharge, driving INR 8,000+ Cr monthly GMV across 30M+ monthly transactors while owning 0-to-1 launches and post-launch iteration.

I’m known for funnel optimisation and measurable customer experience improvements. I deployed biller-outage monitoring agents and smart gateway switching to cut detection from 1h to <1min and reduced resolution TAT from 2h to <10min, protecting thousands of transactions per outage. I also launched Rent Payments from scratch—scaling to 90K MTU and 150Cr GMV within 3 months—and improved rent payment funnel conversion by 23% through A/B experiments that removed drop-offs.

I balance product strategy with complex system execution and cross-functional alignment. I owned product roadmaps and iterated across key platform areas like Automatic Payments, My Bills, Health Management, Monetisation, Payout, and Reconciliation. I redesigned validation flows and fixed biller metadata gaps, improving transaction fulfillment rate by 4%.

I bring a strong data and AI automation mindset to acquisition and operations. I built an LLM-based SMS parsing acquisition channel that grew 2Mn additional customer loan repayment bills, and I’m comfortable using SQL, Google Analytics, and RCA to guide decisions. Earlier in my career, I delivered service improvements and operational frameworks, including a 30% reduction in support queries and a 6% improvement in OTIF through risk tracking and forecasting accuracy work.