I'm seeking a remote Customer Success or Operations role where I can use my experience in client service, coordination, problem-solving, Excel, Microsoft 365, and workflow management. I work well independently, manage multiple priorities, and value clear communication, teamwork, and long-term growth.
Looking for a job
Shervon Waldron
@shervonwaldron
Customer operations professional at Apex Hydraulics Inc., coordinating client requests and service issues through resolution.
CanadaWhat I'm looking for
At Apex Hydraulics Inc., I coordinate day-to-day office and service priorities across leadership, staff, clients, and vendors. I track client and vendor requests, resolve order and service issues, and follow up through completion.
Through my part-time work at Marc Services Commercial, I manage client communication from quotation through service completion. I coordinate scheduling and issue resolution, and prepare quotes, work orders, invoices, and HST documentation.
Earlier, I coordinated customer and delivery workflows at Xerox Canada (Randstad) and supported patient registration and reporting at Tobago Regional Health Authority. At FT Farfan Ltd., I supervised warehouse sales and customer service while supporting inventory accuracy and daily operations.
Experience
Work history, roles, and key accomplishments
AI
Current
Office Coordinator / General Manager's Assistant
Apex Hydraulics Inc.
Sep 2023 - Present (3 years 1 month)
Coordinate day-to-day office and service priorities across leadership, staff, clients, and vendors, ensuring clear communication and timely follow-up. Handle client and vendor enquiries, track open requests, resolve order and service issues, and maintain accurate records.
MC
Current
Owner / Operations Manager
Marc Services Commercial
Jan 2023 - Present (3 years 9 months)
Manage client communication from quotation through service completion, coordinating scheduling, expectations, issue resolution, billing, and quality follow-up. Prepare quotes, work orders, invoices, HST documentation, and cost tracking while maintaining responsive client communication and accurate records.
Coordinated high-volume customer requests, print, mail, shipment, and delivery workflows while maintaining accurate service records and deadlines. Resolved service and inventory issues, tracked deliveries, investigated discrepancies, and prioritised competing customer requirements.
TA
Patient Registration Specialist
Tobago Regional Health Authority
Jan 2015 - Jan 2020 (5 years)
Supported high-volume patient service, registration, confidential records, and coordination with clinical teams and internal departments. Prepared Excel reports using PivotTables and VLOOKUP, verified data accuracy, and corrected reporting discrepancies.
FL
Warehouse Sales Supervisor / Driver
FT Farfan Ltd.
Jan 2011 - Jan 2015 (4 years)
Supervised warehouse sales and customer service, resolved customer concerns, supported inventory accuracy, and coordinated daily operations.
Education
Degrees, certifications, and relevant coursework
Centennial College
Diploma in Business, Business
Grade: 3.7
Completed an Office Administration (Executive) Diploma in Business with a GPA of 3.7.
Microsoft
Microsoft Certified: Azure Data Fundamentals, Azure Data
Earned the Microsoft Certified: Azure Data Fundamentals certification.
Microsoft
Microsoft Office Specialist: Associate (Office 2019), Microsoft Office
Earned the Microsoft Office Specialist: Associate (Office 2019) certification.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
CanadaAuthorized to work in
Salary expectations
40k+ CAD
Job categories
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