Sherly Rachel
@sherlyrachel
Customer service professional with KYC/CDD and cloud support experience.
IndiaWhat I'm looking for
I am a results-driven customer service professional with over 3 years of experience supporting banking and mortgage customers, handling inbound/outbound calls, emails, and chats, and performing KYC/CDD and AML investigations.
At HSBC I managed KYC/CDD for UK and Malta regions, handled safeguarding reviews, investigated AML alerts, documented findings, and supported business account compliance; at Cognizant I supported mortgage customers, verified loan applications, and prepared risk assessments.
Earlier at Accenture I supported cloud technology performance and Azure infrastructure tasks, collaborating with teams to deploy and maintain cloud applications while automating and monitoring resources. I bring strong communication, problem-solving, and time-management skills to roles requiring customer support, compliance, and cloud operations.
Experience
Work history, roles, and key accomplishments
HSCustomer Service Specialist
HSBC
Feb 2024 - Dec 2024 (10 months)
Handled CDD/KYC and safeguarding for UK and Malta business accounts, resolving customer queries via inbound/outbound calls, email, and chat while investigating AML alerts and preventing account closures.
COProvided voice, email, and chat support for mortgage customers, verified loan applications and documents, assessed loan risk, and coordinated with loan officers to ensure compliance and complete decision documentation.
ACManaged and maintained Azure infrastructure and cloud applications, automated operational tasks, monitored performance and security, and trained IT team members on cloud technologies to improve reliability and scalability.
Education
Degrees, certifications, and relevant coursework
Singhanai College
Master of Business Administration, Information Technology
Master of Business Administration in IT completed in 2025.
GCGITAM College
Bachelor of Arts, Sociology
Bachelor of Arts in Sociology completed in 2019.
Spark College
Pre-University Course, Pre-University
Pre-University Course (PUC) completed in 2015.
Grace International School
SSLC, Secondary Education
Secondary School Leaving Certificate (SSLC) completed in 2013.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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