Open to opportunities

Kamlesh Keswani

@kamleshkeswani

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Customer support and KYC specialist driving compliance, real-time monitoring, and operational excellence.

India

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What I'm looking for

I seek a role in real-time monitoring, KYC compliance, customer experience, or operations support where I can apply analytical skills, improve processes, and collaborate cross-functionally for measurable operational impact.

I am a customer support, operations, and KYC specialist with 3.6 years of FinTech experience, focused on real-time monitoring, KYC verification, and workflow optimization. I have a track record of managing SLAs, performing risk assessments, coordinating cross-functionally, and delivering process improvements using tools like Looker, Metabase, Jove, and Jira.

I have resolved complex KYC and compliance issues, trained new hires, supported team leads, and reduced service disruptions through outage management and intraday workforce adjustments. I am pursuing an MBA in Artificial Intelligence & Machine Learning and bring strong analytical, communication, and stakeholder-collaboration skills to drive customer experience and operational support improvements.

Experience

Work history, roles, and key accomplishments

SME - Real Time Analyst

Revolut

Mar 2025 - Nov 2025 (8 months)

Monitored real-time queues, conducted RCAs and managed outages/escalations to ensure SLA and KPI compliance, optimizing intraday workforce allocation and reducing service disruptions.

Monitoring Looker Metabase Jira Workforce Planning Incident Management SLA Management

KYC Advanced Support Specialist

Revolut

Jun 2022 - Feb 2025 (2 years 8 months)

Resolved KYC/CDD/EDD-related customer queries, verified documents to meet regulatory standards, raised UAR/SARs for suspicious activity, and provided training and process improvement feedback.

KYC CDD EDD SAR UAR Reporting Salesforce CRM Jira Compliance