Kamlesh Keswani
@kamleshkeswani
Customer Support | KYC | Operations Specialist.
IndiaWhat I'm looking for
Customer Support, Operations & KYC Specialist with 4 years of experience in FinTech compliance, customer support, real-time monitoring, KYC verification, and workflow optimization. Skilled in SLA management, customer experience, risk assessment, and cross-functional collaboration. Seeking opportunities in Customer Support, Customer Success, Operations, KYC Compliance, or Real-Time Monitoring to contribute strong analytical, stakeholder collaboration, and process excellence skills to a growth-focused organization.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Fintiba - GmbH
Mar 2026 - Present (6 months)
Resolve customer queries through email sup port, delivering timely and accurate assistance while maintaining high CSAT & FRT performance.
Manage a high volume of customer tickets using Zendesk, ensuring efficient prioritization, ownership, and resolution within defined SLAs.
Collaborate with cross-functional teams via Slack and Jira to investigate issues.
Monitored real-time queues, conducted RCAs and managed outages/escalations to ensure SLA and KPI compliance, optimizing intraday workforce allocation and reducing service disruptions.
Resolved KYC/CDD/EDD-related customer queries, verified documents to meet regulatory standards, raised UAR/SARs for suspicious activity, and provided training and process improvement feedback.
Education
Degrees, certifications, and relevant coursework
Dr. D. Y. Patil University, Pune
Master of Business Administration, Artificial Intelligence & Machine Learning
2024 -
Pursuing an MBA with specialization in Artificial Intelligence & Machine Learning, started in June 2024.
Vinayak Vidyamandir (SGBAU)
Bachelor of Commerce, Commerce
2008 - 2011
Grade: 56.70%
Completed Bachelor of Commerce at Vinayak Vidyamandir affiliated with Sant Gadge Baba Amravati University with a final grade of 56.70%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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