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Kamlesh  KeswaniKK
Open to opportunities

Kamlesh Keswani

@kamleshkeswani

Customer support and KYC specialist driving compliance, real-time monitoring, and operational excellence.

India
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What I'm looking for

I seek a role in real-time monitoring, KYC compliance, customer experience, or operations support where I can apply analytical skills, improve processes, and collaborate cross-functionally for measurable operational impact.

I am a customer support, operations, and KYC specialist with 3.6 years of FinTech experience, focused on real-time monitoring, KYC verification, and workflow optimization. I have a track record of managing SLAs, performing risk assessments, coordinating cross-functionally, and delivering process improvements using tools like Looker, Metabase, Jove, and Jira.

I have resolved complex KYC and compliance issues, trained new hires, supported team leads, and reduced service disruptions through outage management and intraday workforce adjustments. I am pursuing an MBA in Artificial Intelligence & Machine Learning and bring strong analytical, communication, and stakeholder-collaboration skills to drive customer experience and operational support improvements.

Experience

Work history, roles, and key accomplishments

Revolut logoRE

KYC Advanced Support Specialist

Jun 2022 - Feb 2025 (2 years 8 months)

Resolved KYC/CDD/EDD-related customer queries, verified documents to meet regulatory standards, raised UAR/SARs for suspicious activity, and provided training and process improvement feedback.

Education

Degrees, certifications, and relevant coursework

Dr. D. Y. Patil University, Pune logoDP

Dr. D. Y. Patil University, Pune

Master of Business Administration, Artificial Intelligence & Machine Learning

2024 -

Pursuing an MBA with specialization in Artificial Intelligence & Machine Learning, started in June 2024.

VS

Vinayak Vidyamandir (SGBAU)

Bachelor of Commerce, Commerce

2008 - 2011

Grade: 56.70%

Completed Bachelor of Commerce at Vinayak Vidyamandir affiliated with Sant Gadge Baba Amravati University with a final grade of 56.70%.

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Kamlesh Keswani - SME - Real Time Analyst - Revolut | Himalayas