Open to opportunities

Karthik Suresh User

@njnkarthi

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Senior customer support associate delivering compliant, high-quality international voice service.

India

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What I'm looking for

I seek a customer-focused role in an ethical, collaborative environment where I can apply KYC and fraud-prevention skills, drive process improvements, and grow into leadership.

I am a Senior Customer Support Associate with 2+ years of international voice experience supporting US and UK customers across telecom and online banking. I consistently deliver 90%+ first contact resolution and 95%+ CSAT, excel in KYC and fraud prevention, and drive process improvements that reduced repeat inquiries by 20%.

I combine empathy and analytical thinking to identify customer needs, upsell value-added services, and maintain accurate documentation under high-volume conditions. I collaborate with cross-functional teams, author internal guides, and uphold service standards aligned with industry best practices.

Experience

Work history, roles, and key accomplishments

Senior Customer Support Associate

Tech Mahindra Business Process Services

Jan 2024 - Nov 2025 (1 year 10 months)

Handled US customer queries on billing, account access, network and device issues, achieving 90%+ FCR and 95%+ CSAT while enforcing KYC and fraud-detection protocols and reducing repeat inquiries by 20%.

Customer Support KYC Fraud Detection Upselling CRM Documentation Cross Functional Collaboration

Customer Service Representative

Teleperformance Global Services

Jan 2023 - Jan 2024 (1 year)

Supported US & UK online banking customers with login, password resets and website troubleshooting while maintaining accurate case documentation and adhering to KYC and data protection protocols.

Online Banking Support KYC CRM Data Protection Troubleshooting