Open to opportunities

Anjali Khare

@anjalikhare

Message

Customer support and compliance specialist driving transaction integrity and exceptional client experiences.

India

Message

What I'm looking for

I am looking for a role in a global, process-driven team where I can apply AML and transaction monitoring skills, improve compliance processes, and deliver high customer satisfaction.

I am a customer-focused support and compliance specialist with hands-on experience in multichannel support, AML monitoring, and transaction integrity. I consistently meet SLAs while resolving complex cases such as chargebacks, negative balances, and potential fraud.

I leverage CRM platforms including Salesforce, Zendesk, HubSpot, Falcone, and WLR, and build Excel dashboards and use SQL queries to inform operational and compliance decisions. My background includes delivering high CSAT through empathetic, precise troubleshooting across calls, chat, and email.

I seek to apply my analytical mindset, strong communication, and regulatory knowledge to improve processes and protect financial operations within a global organization.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Compliance Specialist

Current

Teleperformance

Mar 2025 - Present (7 months)

Manage transaction-related customer inquiries and AML monitoring to maintain payment integrity and SLAs; investigate chargebacks, negative balances, and fraud, and produce Excel dashboards to inform compliance decisions.

Customer Support AML Salesforce CRM (Falcone WLR)Chargebacks Fraud Detection SLA Management

Customer Support Associate

TaskUs

Oct 2023 - Jan 2025 (1 year 3 months)

Delivered multichannel support (calls, chat, email), resolved technical and service issues, conducted product walkthroughs, and maintained high CSAT while ensuring timely ticket closure.