Mário Silva

Managed high-volume inbound customer inquiries, providing comprehensive support and resolving issues efficiently. Utilized advanced communication and problem-solving skills to ensure high levels of customer satisfaction while maintaining expertise in services and procedures.

Handled a diverse caseload of claims, applying legal knowledge to manage claims effectively from initiation to resolution. Communicated professionally with clients and internal teams to drive case progression.

Oversaw daily operations during assigned shifts, ensuring efficient service delivery and exceptional customer experiences. Led and mentored a team, managed cash handling, and resolved customer feedback promptly.

Championed exceptional customer service in a fast-paced environment, managed the Nightshift team, and executed food preparation according to strict safety regulations, ensuring a seamless customer experience.

Mastered the operation and maintenance of professional sound equipment for television productions, engineered high-fidelity audio recording, and collaborated with production teams to ensure technical audio setups met creative visions.

Executed direct sales and marketing strategies to promote products, developing strong communication and persuasion skills through direct customer engagement and managing personal sales performance.

Provided product information and sales advice to prospective customers, built rapport with clients, and managed sales processes independently, gaining valuable experience in direct sales.