At CVS Health, I handled customer and healthcare claims enquiries through structured CRM and case-management workflows. I reviewed claim information and supporting documents, investigated issues, and followed cases through to resolution or escalation.
I maintained accurate case notes and status updates, communicated with customers, providers, and internal stakeholders, and handled sensitive information with discretion. I also used data and reporting to monitor workloads and identify recurring issues.
As a Vegetation Ecologist Attaché at Midlands Black Rhino Conservancy, I collected and validated field data, prepared technical reports, and used ArcGIS Pro/QGIS and Excel. I supervised field researchers and student volunteers, and my research thesis recommendations were subsequently implemented by MBRC.
